Job Description

Position Summary:

• Training Managers manage the operational and fiscal activities of the Learning and Development department.
• Develop and lead the team
• Utilize systems and procedures to improve the operating quality and efficiency of the Learning and Development department
• Oversee all aspects of the delivery of training
• Work daily to improve processes and performance that enhance bottom line results
• Work closely with business partners and clients to resolve all training related issues
• Improve efficiency and accuracy of training process; create and implement process improvements
• Manage the staff in accordance with company policies, procedures, and client metrics
• Accountable for training department attrition, including trainers, agents, and overall project attrition
• Responsible for team engagement, leadership, performance management, coaching and talent development
• Adhere to the Company’s key performance objectives, indicators, metrics, and ratiosensuring maximum team performance
• Create and maintain a positive work environment

Key Performance Objectives:

• Achieve 100% of training goals, including but not limited to Leadership Development trainings
• Manage day-to-day operations and deliverables
• Improve the key success metrics associated with training goals. These include:
• Associate Performance 30 days post-training
• Training Attrition
• Training Satisfaction
• Actively manage the staff, support, motivate and retain an outstanding team
• Manage the corporate communication
• Escalate system level issues to the appropriate systems/IT support/vendor team
• Ensure compliance with the Company’s processes and tools, system change

Qualifications:

• At least 2-3 years BPO Training experience
• 1 to 2 years Managerial experience in Training for a BPO Company
• Excellent Communication Skills
• Strong coaching and people management skills
• Data analytical skills
• Willing to work on any shift schedule especially graveyard
• Willing to work in Cagayan de Oro

The Perks.

• Medical, Dental, Vision and Life Insurance Benefits
• Paid Time Off
• Retirement Benefits
• Learning and Development Opportunities

What We Do. Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the Client experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting. We want you. We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self. lwsuT69mvb