Job Description

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers
and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be
undertaken before any appointment is confirmed.
Position Title
Transport Manager
Reference: April 2024
Function/Department
ELV Transport
Location: AIS (ELV)
Manager Title
ELV Campus Manager
Position Type
Full-time
Position Status
Permanent
Position Objective

• Management of appointed bus transport provider(s)
• Uphold customer satisfaction in feedback management, jointly with vendors, by providing high level of customer service
• Management of bus tracking system
• Responsible for the overseeing efficient, safe, and quality operations of the ELV transport services
• Ensure vendors\' compliance with regulatory and School requirements
• Key liaison between faculty, educational leadership and administration departments
• Assist with implementation and compliance of local legislation & practices of any corporate initiatives set to improve quality of

transportation services (i.e. LTA policies, LTA requirements)
Responsibilities
Primary Responsibilities
\xe2\x97\x8f Oversee and ensure smooth workflow processes in place are followed
\xe2\x97\x8f Conduct periodical review to ensure transport operations and service provider compliance aligning with scope of services and
service level agreements in accordance with the Master Service Agreement
\xe2\x97\x8f Follow-up and witness organized regular training sessions for appointed bus sub-contractor(s)
\xe2\x97\x8f Conduct weekly meetings with appointed bus providers and school representatives
\xe2\x97\x8f Review of complaints according to SOPs and guidelines
\xe2\x97\x8f Conduct regular audit on bus register, bus route, bus cleanliness, performance and compliance (i.e. insurance, maintenance
records, etc.)
\xe2\x97\x8f Conduct evaluation to ensure service providers\' compliance
\xe2\x97\x8f Oversee deployment of traffic wardens, security officers during daily arrival and pick-up period
\xe2\x97\x8f Conduct investigations to determine causes of transportation lapses and incidents to improve service delivery and safety
procedures
\xe2\x97\x8f Review of proposals from appointed transport provider to meet deliverables
\xe2\x97\x8f Manage new implementation initiatives and ensuring prompt delivery
\xe2\x97\x8f Establish Standard Operating Procedures
\xe2\x97\x8f Harmonize and implement corporate requirement to ensure prompt completion
\xe2\x97\x8f Monthly reporting of compliance documents as and when needed
\xe2\x97\x8f Provide support on any task that may be required by school management regarding transport operations
\xe2\x97\x8f Ensure effective communication of transport policies and procedures to operators and academic staff
\xe2\x97\x8f Carry out ad-hoc duties as and when assigned by immediate supervisorSecondary responsibilities
\xe2\x97\x8f Project management (small scale) including drafting of RFQ, consolidate proposals, evaluation, coordinating and execution of
projects from time-to-time.
\xe2\x97\x8f Handles all minor and moderate complexity office layout including conceptual brainstorming, planning, execution and hand-
over
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\xe2\x97\x8f Coordinate and support tender and research market trend exercises for the respective servicesHealth & Safety Compliance
\xe2\x97\x8f Participate and support regular Health & Safety meetings with the service provider(s)
\xe2\x97\x8f Oversee safety procedures for safe transport operations
\xe2\x97\x8f Conduct investigations to determine causes of any serious incident or potential room for improvement to enhance safety
procedures
\xe2\x97\x8f Ensure that the service provider conducts Risk Assessment review and updates as per the agreed cadenceSafeguarding Compliance
\xe2\x97\x8f Ensure the Safeguarding procedure is embedded and followed through in respective services
\xe2\x97\x8f Support and, if necessary, conduct safeguarding training to service providers
\xe2\x97\x8f Support the establishment of safeguarding procedures in transport operations
\xe2\x97\x8f Oversee background checks completion of all bus crew by service providers
\xe2\x97\x8f Support and coordinate annual external audit exercise and continuous improvementCharter Service Request and School Outreach
\xe2\x97\x8f Coordinate and manage charter bus requests to ensure field trip bookings are on time and accurate
\xe2\x97\x8f Support the Campus Operations Management in periodic and ad-hoc assignments
\xe2\x97\x8f Support ELV Campus Management in transport administrative when requiredThe job holder\'s responsibility for promoting and safeguarding the welfare of children and young person\'s for whom s/he is
responsible, or with who, s/he comes into contact will be to adhere to and ensure compliance with the relevant Cognita
Safeguarding; Child Protection Policy and Procedures at all time. If in the course of carrying out the duties of the role, the job
holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, s/ he must
report any concerns to the School\'s Child Protection Officer/Designated Safeguarding Lead or to the Head or indeed to the
Regional CEO so that a referral can be made accordingly to the relevant third-party services.
Position Requirements
\xe2\x97\x8f Strong administrative skil s in robust transport management system
\xe2\x97\x8f Good customer service skills
\xe2\x97\x8f Good interpersonal and communication skil s
\xe2\x97\x8f PC literate including but not limited to MS Office Suite
\xe2\x97\x8f Self-motivator and self-starter
\xe2\x97\x8f Service oriented, innovative, highly adaptable and creative with troubleshooting
\xe2\x97\x8f Work effectively col aborating with a team
\xe2\x97\x8f Able to multitask and meet deadlines
\xe2\x97\x8f Exercise discretion, integrity, diligence and confidentiality at al times
\xe2\x97\x8f Adaptability to changes pertaining to operational needs
Qualifications
\xe2\x97\x8f Diploma in Management, Hospitality & Tourism management, Logistic & Transport Management preferred but not required
\xe2\x97\x8f Preferably with relevant experience in an international or any school environment
\xe2\x97\x8f Similar experience in transport management preferred
Contacts
\xe2\x97\x8f Campus Manager
\xe2\x97\x8f Internal Stakeholders (i.e. Managing Director, School Leaders, Staff)
\xe2\x97\x8f External Stakeholders (i.e. Parents, vendors)
\xe2\x97\x8f Transport Providers
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Working Conditions
\xe2\x97\x8f Country role, school environment located at Lorong Chuan
\xe2\x97\x8f Fast paced work environment
\xe2\x97\x8f May require to work additional hours based on operational needs at times
\xe2\x97\x8f Occasional evening and weekend work
\xe2\x97\x8f Annual leaves may be taken any time of the year with prior approval; however, highly encouraged to be taken during
school holidays
Terms of Employment
\xe2\x97\x8f Working Hours: 8:00 am - 5:00 pm, Monday to Friday
\xe2\x97\x8f May require to work on occasional weekends based on operational needs
\xe2\x97\x8f Annual Leave: 21 working days per annum
\xe2\x97\x8f Medical Benefits: Group medical insurance
\xe2\x97\x8f Sick Leave/Hospitalisation Leave: 60 days hospitalization leave including 14 days sick leave

Australian International School