Job Description

Work Location: Chai Chee, Singapore

• Tracking and following up on queues, ticketing and content labeling
• Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.
• Demonstrates strong problem-solving capabilities on content management
• Serve as an advocate for the user community
• Label content and flag for action
• Provides prompt and efficient service to client including appropriate escalation of any issues.
• Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.
• Process Trust & Safety related jobs/cases and to also provide workflow support & testing In the context of this role, individuals may be exposed to potentially explicit content, and will need a level of resilience and maturity. Our employees' well-being, health and safety will be taken care and we will ensure the necessary support and resources be made available to fulfil the responsibilities of the role.

Qualifications we seek in you!

• Able to work on midnight, 24 X 7 rotating weekday and weekend shift on a rotational basis, based on the schedule and business requirement (9 hour shift - 5 day work week)
• Any Nitec, Diploma/Advanced/Higher/Graduate Diploma or Equivalent degree
• Fresh graduate or candidate with experience in backend support/service support/related field
• Effective, clear and professional written communication in English to support clients (Read and write grammatically correct sentences) via Chat, Email and other support tools
• Flexibility to take on multiple tasks, problem solving/critical thinking skills
• Adaptable to immediate changes and able to work in stress environment

Job Types: Full-time, Permanent, Fresh graduateSalary: $2,600.00 - $3,500.00 per monthBenefits:

• Professional development

Schedule:

• Day shift
• Late shift
• Night shift

Supplemental Pay:

• Attendance bonus
• Performance bonus

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Expected Start Date: 19/09/2022