Job Description

ExpressVPN has been a leader in privacy and security technology since its founding in 2009, driven by the mission to make the internet more open, free, and accessible for all. Empowering our users with the tools and knowledge to protect their online privacy & security means delivering great user experiences, regardless of their expertise and preferences. We believe that good design is as much about utility and ease as empathy, behavior, and emotion. As a UX researcher, you will work in cross-functional teams to understand user needs, behaviors & emotions, and shape experiences that showcase our products' capabilities around our users' individual digital lives. What you'll be doing:

• Work closely with Product Managers, Designers, Content Strategists, Engineers, and Product Marketers to identify knowledge gaps in our understanding of the user experience and design research to solve these gaps.
• Conduct primary research across the product's lifecycle – from discovering new opportunities and prototyping new features to developing go-to-market strategies and evaluating experience & impact post-launch.
• Use qualitative (e.g., interviews, observations) and quantitative (e.g., surveys, product data) to identify patterns and triangulate insights.
• Lead workshops with cross-functional teams to translate user insights into product direction, goals, and actions.
• Actively contribute & build out UX research operations, e.g., tooling, documentation & repository.
• Increase customer empathy in the organization through creative methods, e.g., conducting customer exposure hours & insight-sharing sessions.

What we'd like you to have

• In-depth knowledge of a range of research methods and the ability to decide when to use which methods.
• Ability to handle large volumes of data and synthesize complex ideas into a clear message.
• Excellent communication skills to deliver user insights with data and storytelling, to inspire your colleagues to join you in solving these challenges.
• Ability to zoom out to see the big picture and strategy, and zoom in to pay attention to the details and deliver high-quality work.
• Confidence but also a willingness to learn; we want to learn from you and with you.

About the Design chapter

• We have a global team of 31 designers spanning a range of design disciplines, and we're still growing!
• We're all about positive relationships and collaboration, growing and learning, helping each other, and having fun.
• We're focused on learning and development, with clear career growth and progression structures.
• We believe in a safe, supportive working environment where we can have candid discussions established on a culture of feedback, respect, and trust.

Hiring process

When it comes to hiring processes, "rigorous" and "opaque" are often mistakenly conflated. For us, it's always a mutual exchange, so we think it's important that candidates have a clear understanding of the process and what we're looking for. Learn more about the hiring process by visiting our careers page.

Benefits

Health and happiness go hand in hand, and we make every effort to support our team members in all facets of their lives—both inside and outside the office. Learn more about our employee benefits by visiting our careers page.

Before you apply

• At the moment, we do not sponsor visas in the UK and the EU. For Hong Kong, we require at least two years of working experience and a university degree in a related field. For Singapore, we can only sponsor visas for mid-career or above.
• Please upload your resume as a PDF and do not include any salary or compensation information in it.

ExpressVPN is one of the world's leading providers of online privacy and security services for consumers. Started in 2009, we've grown to have millions of active paying customers, a team of more than 700 people worldwide, and a brand recognized by hundreds of millions of people in 18 languages and more than a hundred countries. We see huge growth in our industry, and are gaining market share through strong execution.