Responsibilities

• Reporting to the IT Operations Manager; responsible for designing, migrating, upgrading, configuring and maintaining Vessel IT Architecture, Infrastructure and Security.
• Responsible for the escalation of Level 2 support, managing and upgrading the onboard IT infrastructure of the vessels.
• Hold safety and environmental protection as a value
• Create and maintain documentation for vessel installation, changes, upgrades and operational maintenance
• Work with the IT support team, applications, and team lead in developing system configurations based on requirements, ensuring end-to-end technical consistency of the IT solutions
• Lead and manage migration or upgrades of existing applications/systems and effectively provide implementation and operational support to projects to meet or exceed SLA
• Evaluate system architecture, test, root cause, solution analysis and make recommendations as required
• Troubleshoot, implement corrective/preventive actions and train the IT support team on multi-tiered application architectures with various technologies on the vessel
• Engage in maintenance and support activities, such as troubleshooting, incident response and patching promptly
• In-depth experience with middleware standards and best practices to build a hardened and resilient environment
• Maintain, monitor and provide support for the IT support team in cybersecurity, security best practices and backup solutions
• Manage and control the IT hardware purchase request, responsible for vessel takeover and handover activities
• Provides out-of-office hours and weekend support as part of the on-call support team
• Provides and meets the Monthly KPIs on vessel ticketing, communication activities and ongoing projects

Requirements

• Bachelor in Computer Science, IT or equivalent
• Minimum five years deployment of IT system experience
• Knowledge of Microsoft Operating Systems and Applications (Office 365, MS Windows server, Windows 10, Active Directory), Antivirus, network switches, UPS, firewalls, storage/backup and replication systems (Certifications is a plus)
• Expert in Hyper-V and Remote Desktop Environments with thin clients
• Knowledge of IT infrastructure, cloud and communication systems, data cabling, communication and Wi-Fi infrastructure
• Pro-active, dynamic and responsible self-starter with strong customer orientation and multitasking capabilities
• Ability to prioritize tasks and meet deadlines
• Adaptive to all kinds of working environments
• Effective communication skills, verbal, non-verbal and written; ability to communicate with team members at all levels of the organizations