To manage day-to-day processing, control and monitoring of Outward remittance, Inward Remittance and Deposits for Corporate Clients, as well as to provide support to the Business Lines and clients, including the e-banking clients.
Main Responsibilities:
To handle inward and outward remittances, CHATS payments, Swift payments, RMB cross border payments, Faster Payment System (FPS), Customer's account transactions in compliance with the compliance guidelines & Swift standard.
To handle Inward/Outward payments for customers' FX, IRS, NDF, deposits &/or subsequent entries posting, deal confirmation & advice
To assist APAC office in preparing SCORE Agreement or other relevant document, system setup and testing to facilitate MT101 services.
To provide daily position of maturing deposits to the Corporate Sales/Treasury/Fixed Income/Middle Office teams to obtain settlement or rollover instructions from clients and follow up subsequent written notices with them.
To manage customers’ accounts daily activity, generate report / reconciliation and send the daily funding positions to Treasury. Answer customers’ enquiries on their account by liaising internally (operational teams, Treasury, business) to find the solution if needed
To manage accounts monthly reconciliation report and investigate on any interest differences with IT team
To handle creation/maintenance/closure of customers' data in systems and internal Registers upon receipt instruction from the team in charge.
To handle various types of accounts (incl. Customers, Nostro and Loro accounts) opening/maintenance/closure upon receipt validated instructions.
To monitor the balance and the daily movement of Customers’ cash accounts and Nostro accounts under the scope of the team.
To perform Internet Banking Administrator functions & provide daily support to customers for internet banking services.
To work proactively with Relationship Manager, Corporate Sales, GMO & Treasury Operations for Corporate customers' data and SSI set up, also to handle subsequent Deposit, FX and other Capital Market transactions and Deal Confirmations.
To participate in various SIM tests, connectivity tests and periodical contingency drills, relating to payments, clearing system, DPS, FPS with HKICL.
To participate in various systems UAT.
To assist Finance for expenses payments, to support intra-day Nostro Accounts transfer to facilitate Corporate payments and ultimate loan proceeds.
To monitor incoming Swift messages and dispatch to relevant departments, to support Compliance preparing AML outward Swift messages.
To handle bank statements, interest statements, etc. To attend to customers' requests for account movements, statement of account report.
Prepare audit confirmations as and when required by our customers. Prepare yearly audit confirmations to customers as assigned by our external auditors
To handle any other duties assigned by the department head &/or Head of Operations.
Perform quality assessment on the production of the team in Bangalore
Provide Service Support to high tier clients (prioritization, trouble shooting, client services, incident management) with a focus on Trade clients
Support the team in Bangalore on urgent / complex transactions
REQUIREMENTS:
At least 10-15 years relevant knowledge in Remittance operations
Knowledge in treasury and derivatives products is essential
Knowledge in FATF/AML guidelines
Familiar with Microsoft Windows (Excel, Word), knowledge and experience in the operation of local RTGS/CHATS, RMB cross border payments (incl. Chinese Commercial Code), Swift, FPS, e-cheque are essential.
Excellent knowledge in various Swift messages types (including but not limited to MT1xx, MT2xx, MT3xx, MT5xx, MT9xx) and capable to construct manual Swift payments are essential.
Knowledge in treasury and derivatives products is essential
Knowledge in Flexcube, Summit, Calypso, IVS
Excellent interpersonal and communication skills are required
Past experience / quality Assessment / Client support is a plus
Flexible and able to multi-task; can work within a fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in support clients and business lines; can work under pressure