Job Description

POSITION OVERVIEWThe Voice and Accent Neutralization Trainer is responsible for performing training needs assessments, delivering accent neutralization and communication skills training, creating learning materials, providing and/or contributing to learning design, and managing all phases of training interventions, including learning evaluations and ongoing coaching.Key Tasks and Responsibilities: The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:

• Establish and maintain professional credibility using excellent verbal and written communication, training presentation, and facilitation skills.
• Speak and write using accurate grammar, good enunciation, and clarity of thoughts in training, coaching, and/or other business situations.
• Effectively interact with employees at all levels of the organization, and work with a variety of people from diverse backgrounds.
• Establish and maintain favorable relationships with stakeholders, learners, and management.
• Manage projects to achieve business objectives in a timely and accurate manner.
• Use solid analytical and decision-making skills to assess account performance gaps and learner needs.
• Conduct needs analysis, research, and create new training initiatives to strengthen the skill set of employees
• Design, develop, and create a variety of instructional materials and job aids in accordance with identified needs.
• Provide the necessary documentation and reporting for all classes facilitated
• Knowledge of adult-learning principles and methodologies including classroom management, coaching, curriculum development, and/or lesson planning.
• Create relevant and valid assessments to effectively measure performance
• Facilitate learning using effective presentation, facilitation, and coaching, via classroom, on-the-job, self-paced, web-conferencing programs, one-on-one, and other training delivery methods.
• Stimulate and sustain learner motivation and engagement in training and coaching.
• Provide clarification and effective feedback to learners & supervisors as needed.
• Evaluate and report on instructional and coaching effectiveness using a variety of measurement and reporting tools.
• Intelligently use and manage Microsoft Office programs (Word, PowerPoint, Excel), or similar applications in G Suite.
• Display strong reading comprehension, attention to detail, and typing skills (Keyboarding Skill 30 WPM, Accuracy of 90%).
• Comply with established ethical, moral, and professional policies established in the organization.
• Communicate with the immediate manager any process or skill gaps and developmental opportunities of individuals and/or teams in the account.
• Participate in QA Calibration Sessions.
• Liaise with other departments such as Quality, Operations, IT, HR, etc. to ensure that training programs are implemented effectively
• Complete all personal continuing education courses and aid in managing completion for the site
• Conduct client-specific training, as needed.
• Demonstrate problem-solving and critical thinking skills with focus on issue resolution and customer satisfaction
• Complete multiple training tasks with high attention to details
• Demonstrate self-motivation and ability to work independently as well as contribute to cross-functional and global teams
• Show flexibility by being able to quickly adjust to frequent process and information changes
• Demonstrate emotional intelligence by handling work under pressure effectively

Requirements:

• Candidate must possess at least a bachelor's degree
• Must have at least 2 years of working experience as Communications Trainer / Learning & Development in a Contact Centre environment is required.
• Experience in Customer Service, Sales, Billing, and Technical Support preferred is a plus.
• Must score at least C1 in the Language Assessment upon hiring
• Must have excellent oral and written communication skills
• Must have the ability to identify communication skills gaps to help improve performance
• Must be experienced in instructional/curriculum design and development
• Must have the ability to implement training projects
• Must be willing to work on a flexible schedule (i.e. nightshifts)
• Must be willing to work in the McKinley Hill, Taguig office

Benefits:

• 13th & 14th Month Pay
• Free HMO on the first day / 1 Free dependent upon regularization
• Free Life Insurance on the first day
• Annual Increase
• 20% Night Differential
• Php 2,500 vision care allowance (annually)
• Php 2,500 medicine allowance (annually)

Job Type: Full-timeSalary: Php50,000.00 per monthBenefits:

• Health insurance
• Life insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Application Question(s):

• Do you have experience working with Voice and Accent Trainer role?

Expected Start Date: 06/30/2022