Job Description

Volunteer Executive Our client, Ang Mo Kio Family Service Centre is a leading community-based social service agency, which provides a holistic range of services to support children, youths, families and seniors at multiple touchpoints across Singapore. Three main roles of the Volunteer Executive, growing the volunteer pool, brokering partnerships between community partners, and strengthening volunteer management capabilities.

• Resource Management: Effectively deploy and allocate community resources to help needy and vulnerable
• Communication: Articulate ideas effectively and negotiate astutely to achieve mutual consensus
• Interpersonal Skills: Proactively manage relationships and conflicts
• Stakeholder Management: Plan and implement strategies to manage relationships with stakeholders
• Volunteer Partnership: Engage volunteers and develop strategies for volunteer management
• Collaborative Practices: Understand the needs of other organizations to broker collaborations

• Liaise with both internal and external stakeholders such as schools, corporate, grassroots and public organizations for outreach and volunteering opportunities
• Follow-up on volunteer enquiries, screen assess, match and orientate volunteers to the services of the organization
• Implement effective volunteer management system including recruitment, training, deployment, reward, retention and recognition
• Evaluate all aspects of volunteer programmes to ensure effectiveness and implement changes as appropriate
• Manage and maintain the volunteer database system as well as other administrative documentations

• Develop strategy and operationalize plans to market the service and volunteering opportunities of the organization to community and corporate partners.
• Update and maintain content of corporate website and social media platforms
• Any other duties determined by the Community Relations Manager