Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers\' banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers\' lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.

Job Responsibilities

The successful candidate will play a key role in managing the Group Customer Service and Advocacy team, managing the bank wide priority and high risk customer issues to ensure timely and effective resolutions

• Corporate liaison party with regulator on customer issues, bank wide coordination, monitoring, reviewing of written replies and enforcing timely resolution of priority complaints (Customers\' issues received from Monetary Authority of Singapore (MAS), Association of Banks in Singapore (ABS), Ministry of Parliament (MP) , Press, CEO, Chairman, with emphasis on Financial Dispute Resolution Centre (FIDReC) and Financial Advisor\'s Act (FAA) related cases)
• Preparation of Reports to Senior Management
• Analyze, Identify problem areas and collaboration work with cross functional stakeholders on improvement initiatives to prevent recurrent customer issues

Job Requirements

• Recognized University Degree with at least 8 years of relevant experience and dealing with regulator or liaison party on customer issues
• Strong problem solving and interpersonal skills with the ability to work with interact with different business and support units and across the region
• Effective communication and presentation skills
• Meticulous and thoughtful
• Independent, resourceful and self motivated

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

Apply now

Start

Please wait...

UOB