Job Description

Telesales Agent |

Telesales Agents need to be well-spoken as they are responsible for making sales over the phone. A successful Telesales Agent has excellent communication skills as well as sales ability. They should be meticulous in keeping records, and able to handle all aspects of a sales call.

A Telesales Agent's core role is:
 - Contacting potential customers by phone
 - Reading from a prescribed script
 - Focusing on customer needs to close sales
 - Accurately documenting customer and sale information

MAIN TASKS: CAMPAIGN SPECIFIC
 - Working within a team
 - Consistently making calls to potential customers throughout the shift 
 - Generating sales using approved script and the training material provided
 - Asking questions to engage customers and keep the conversation going
 - Listening to the customers' needs to tailor the pitch accordingly
 - Answering customers' questions accurately
 - Gathering and documenting customer information, payment methods, purchases, and reactions to products
 - Use a computer and web-based applications to track calls and collect relevant customer information
 - Keeping up to date on all products and informing customers of new products
 - Meeting sales targets and KPI's. These will be communicated to you fortnightly and in the Commission
 - Scheme for each campaign.

The above list is not exhaustive, and the role may change to meet the overall objectives of the company

Required Qualities:
-• Exceptional English-language
-• Customer Service and Sales skills
-• Professional approach
-• Ability to work under pressure
-• Organizational and time management skills
-• Attention to detail

Desired Competencies:
-• Analytical thinking
-• Initiative
-• Business awareness
-• Tenacity
-• Strategic thinking
-• Positive

Qualifications:
•• No specific qualifications required; tertiary Qualifications in Business or Marketing are well regarded
•• 1+ years of relevant commercial or practical experience is preferable- Broadband / Power / Telco Industry.
•• Experience using Microsoft Office suite, web-based applications, generally computer literate


Personal Attributes:
•• Professional approach (essential)
•• Confident manner (essential)
•• A positive approach to change (essential)
•• Able to work without direct supervision and can work well under pressure (essential)
•• Friendly, patient, and helpful, confident, enthusiastic, persuasive, and motivated
•• Persistent: not every customer is going to be a sale. Being able to bounce back after rejection is crucial
•• Flexible: you might have to work long hours, nights, or weekends

Salary Package:
•? Base - PHP 35,000
•? Commission
•? Tenure/Loyalty Bonus
•? Incentives
•? Referral Finder Bonus

Work Setup:
On-site; Mondays to Thursdays, 6:00am – 4:00pm

Send your CV to debbie(at)thrivenow(dot)ph

Skills Required