Job Description

VP, User Experience & Change Management, Group Infrastructure and Platform Services

Posting Date: 06-Sep-2022

Location: SG, Alexandra

Company: United Overseas Bank Limited

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

• Working closely with different teams across Group Technology and Operations (GTO) functions to build intuitive, easy-to-use and accessible solutions to resolve end-users' IT concerns and fulfil their needs for a positive employee work experience with UOB.
• Transfer understanding of user needs and workflows to propose enhancements to the Bank's technology applications and services.
• Design solutions to improve process efficiency and effectiveness through the use of technology to achieve the desired outcomes.
• Working with Communications and other GTO project teams to perform Stakeholder and Change Impact Analysis then design, build and execute Change Management Plans for new tech application/ service implementation.
• Build training materials (e.g. videos, quick cards and process guides).
• Deliver train the trainer and/or end-user training sessions (classroom or remote).
• Set targets and metrics to measure improvement in User Experience. Examples of such indicators could be End User Satisfaction, Net Promoter Score, Adoption Rate of new tech application/ service etc.

Job Requirements

• Recognised university degree in Computer Science, Interaction Design, Communications or a related field.
• At least of 10 years work experience in large and complex organisations preferably in the area of Technology with at least 6 years of UX design experience.
• Proven experience of UX responsibilities on a project with an exceptional portfolio showcasing innovative design solutions.
• Proficient in undertaking user research, user interviews, concept and usability testing.
• Knowledge of UX tools and effective communication skills to help you convey solutions.
• Knowledge of visual design software, like Figma, Sketch, Canva or Adobe Creative Cloud Apps.
• Good knowledge of Microsoft Office suite and other enterprise productivity tools.
• Technical domain expertise is an advantage, but at minimum is tech-savvy.
• Understanding of technology and operational processes across functions in the bank is a bonus.

Soft skills

• Strong attention to detail, organizational skills and ability to access data.
• Empathy for the end-user, pushing for and thinking about the most meaningful user experience possible.
• Proven relationship management and interpersonal skills with the ability to communicate with all levels.
• Takes ownership, demonstrates broader and strategic thinking, and leads effort with minimal or no supervision.
• Strong team player and also an independent contributor

Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.