Job Description

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

• To ensure delivery of key SLA’s, including managing/implementing operations for existing and new customers in accordance with the DSC demands
• Oversee warehouse activities and ensure operations is managed as per DHL standards
• Lead process improvement, Continuous improvement and Digitalization.
• Monthly review of continuous improvement status and savings with management and identify operations or quality gaps to drive operational excellence.
• Frequently review, align and keep immediate Superior updated with information on operational issues and performance indices, such as customer profile, Space Management, Resources management, Operating procedures
• Continually review and improve business processes, to improve productivity and add value to DHL services
• Ensure the collaboration between internal and external stakeholders
• Manage the planning process to ensure all daily operation activities are executed and met according to the customer’s SLA
• Develop a high performance service culture within the functional team. Plan, organize, and direct in an efficient and effective manner
• Actively involved in liaising and communicating with customer to ensure requirements are being delivered accordingly

Requirements

• Degree in Logistics / Supply Chain Management preferred
• Min 2-3 years of experience in managing and leading an operational team
• Must be highly motivated and able to supervise large teams in a dynamic environment, and manage relationships with all levels of staff and customer
• Have excellent verbal, written and presentation skills
• Possess good planning and problem solving skills
• Proactive and able to work independently