Job Description

Fulfillment Operations

• Ensure pick and pack operations follow SOP and meet KPIs for their operations including packing accuracy, out of stock levels and volume handled

• Escalate out of stock and other inventory issues in a timely manner to reduce loss of business

• Recommend further process improvements that can be done in the Fulfillment Operations

• Ensure dispatch and delivery team follows all SOPs for dispatch, returns, collections and cancellations

• Ensure timely and complete returns processing by resolving all variances between expected and actual returns amount

• Evaluation of all direct hires

• Impose sanctions / disciplinary action for any violations committed

• Recommends / initiate plan of action to control or reduce attrition rate

• Sales analysis and operations analysis based on business review requirements

• Prepare administrative reports such as but not limited to Billing Statements, Request for Payment, Cash Advances, and Purchase Requests

• Recommends cost-cutting measures to make the hub more profitable

• Bachelor’s Degree in any field, but preferable Industrial Engineering

• Must have at least 3 years of operations management experience, with 2 years managerial experience

• Knowledgeable in using Microsoft Office, especially Excel, and Google Drive products

• Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management

• Have experience in warehouse operations at a managerial level in consumer goods, retail or logistics industries

• Is impact-driven and want to make a positive impact to the lives of Sari Sari store owners; ultimately playing a role in bridging the income inequality gap in the Philippines

• Have a problem solver attitude – and are able to get things done and meet your deliverables while keeping the bigger picture in mind

• Have an analytical mind with strong attention to detail

• Is good with people and know how to get the best out of them – warehouse operations is tough and demanding and the leeway for errors is low

• Have strong interpersonal and conflict management skills

• Is eager to learn new skills and continuously improve oneself

• Is willing to work extended hours if necessary

• Fluent in Tagalog and good working English.

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