Job Description

The APAC Transformation Program Team is part of the wider Artificial Intelligence (AI) Research Organization that is set to explore and advance cutting-edge research in AI, to develop and discover principles of impact to J.P. Morgan\'s clients and businesses. Conducting AI research in financial services offers unique and exciting opportunities for impact - as a member of this highly visible team, you will have the opportunity to realize significant impact not only within J.P. Morgan but also to the broader AI community.

The Transformation Team predominantly supports The Wholesale KYC Operations (WKO) group which was set up to support JP Morgan\'s Commercial Banking and Corporate and Investment Banking clients and enhanced to support Asset Management and Wealth Management clients. The WKO team performs renewal and remediation activities to implement and operate a sustainable and scalable operational process supporting clients along the KYC lifecycle. The core principles for the group include leadership, excellence, integrity, and diversity.

We are seeking an Associate level candidate to support our Asia Pacific (APAC) regional Franchise Program. The individual will:

• Partner closely with regional and global Policy and Program teams to deliver WKO change initiatives globally
• Act as the conduit between local, regional, and Global Financial Crimes Compliance (GFCC) and WKO, with particular focus on regulatory changes that affects KYC.
• Face off with Front Office and WKO production stakeholders by initiating and shepherding WKO program changes while acting as a Subject Matter Expert (SME) for various KYC operational processes and KYC system processes.
• The program manager will work alongside the existing Program team members based globally, with immediate team members in Singapore, Hong Kong, and China.
• Provide project management support in the execution of WKO APAC initiatives that include the enhancement of client experience and improvement of operational efficiency. With the exposure opportunity of end to end project life cycle, this role allows for the participation from initial planning phase to execution and to post implementation - allowing for the understanding and application of the key principles of project management to drive change.

T his role will allow exposure to business process expansion, technology roll out and performance oversight for stability and governance of regulatory deliverables.

Key Responsibilities:

• Develop and maintain the APAC Transformation strategic change roadmap, execution projects and plans with refined status and risk & issue management metrics reporting logs
• Communicate program status to senior WKO stakeholders (e.g. managers at Managing Director levels), articulate key challenges and issues and solicited support and guidance on way forward.
• Lead program / project work group members, from product development, technology, compliance, policy, control, production and business teams, in developing target processes and system functional changes that aligned with standard JPM client onboarding model, while complying with China AML / KYC data sharing restrictions.
• Align program / project priorities with global Transformation strategic agenda
• Run disciplined meetings with targeted agenda and audience, fully documenting next actions and follow up accordingly
• Take ownership and leadership in resolving conflicts throughout program / projects execution.
• Act as the primary point of contact and SME for all things Transformation and regulatory KYC to facilitate efficient information sharing between various stakeholders such as GFCC, Technology, Legal, Sales, etc.

Required Skills and Qualifications

• Bachelor\'s degree or equivalent required
• Minimum of 4 years of related Banking, Audit, Compliance, Program Management experience
• Familiarity with global AML and BSA regulatory best practices and specifically KYC expertise required
• We\'re a global company whose primary business language is English and so excellent business writing and verbal communication skills in English is required
• Proficient in MS Office applications, particularly Excel, Visio and PowerPoint is required.

Preferred Skills and Qualifications

• Knowledge of Commercial Banking and Corporate and Investment Banking business model, client base, product set preferred
• Additional fluency in Mandarin Chinese to support our growing China franchise is preferred
• Good stakeholder management, approaches role with a client and user experience lens solving for changes in an end to end manner.
• Strong control and project management skills and ability to meet deadlines in a fast-paced environment.
• Understanding of relevant statutory and regulatory requirements within the region in relation to Anti-Money Laundering and Counter-Terrorist Financing to facilitate sustainable solutioning of processes. Regulatory engagement experience is a plus.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\'s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.