Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Workplace Experience Manager, South Asia

Work Dynamics

What this job involves

Focus on Experience

At JLL, we put focus on client needs and we want you to do the same. Being part of the dedicated account team, you will support our hospitality themed philosophy and vision, around comparing and delivering customer centric designed experiences based on leading hospitality environments. Keep the employees of the Client Account continuously happy and productive in their workplace environment.

Provide outstanding client service by leading, monitoring and continuously standardise and improve practices in Employee Experience service lines of the Client throughout the South Asia sub-region as well as build strong & sustainable relationship within client\xe2\x80\x99s organization. In your role, you will be based in Singapore and report to APJ Regional Operations Head and responsibilities include but not limited to:

• Employee Engagement \xe2\x80\x93 Communication (newsletters, emails, face-to-face) & Feedback (survey, profiles & preferences) to and from the Client account Employees about our facility management services and team
• Dining & Catering management \xe2\x80\x93 the management of all food and beverage at the sites including, vending and pantry management
• Meeting Room Management \xe2\x80\x93 The management of rooms and spaces where the employees can gather as groups of 2 or more people
• Event Management \xe2\x80\x93 the management of all events at the site, whether including offsite employees, visitors and/or VIPs
• Single point of contact for the Sub-region for global programs like mailroom, print room, Poster program and records management
• Handling overall soft and office services for the region

Developing an experience mind set

Is engaging with people your passion? If so, this job will be a perfect fit for you. In this role, you will engage with a team of personnel managing the various offices \xe2\x80\x94while creating a working environment that promotes collaboration, performance, and personal growth. You\xe2\x80\x99ll also play an essential role to drive a \xe2\x80\x98One Team\xe2\x80\x99 mind-set and continual training within the whole facility/workplace management team, including vendor partners where-by the team focus on the customer in their day-to-day tasks & responsibilities. Drive the \xe2\x80\x98customer centric behaviours continuously through the whole one team, including training programs, workshops and initiatives.

Ensure that the team are communicating across the service lines, account teams, and receiving feedback from their peers and partners \xe2\x80\x93 driving cross-training and shadowing initiatives internally and externally.

Exceeding Client Expectations
Meeting\xe2\x80\x94or even exceeding\xe2\x80\x94client expectation is a tall order, and this is what we strive for each time. We\xe2\x80\x99ve gained a solid and positive reputation over the years as a customer-centric company, and your job is to uphold that level of satisfaction. You\xe2\x80\x99ll maintain the consistency of our services by working closely with sub regional hub leads and site teams to develop tailored and innovative experience solutions. Additionally, you\xe2\x80\x99ll will develop and maintain a detailed understanding of client\xe2\x80\x99s business and key factors influencing their requirement for our services

Sound like you? To apply you need to be:

An IFM Operations pro

Do you have a degree in Hospitality, FM or business management and at least 5 years\xe2\x80\x99 experience in hospitality, facilities, property management, or customer experience across countries across Asia Pacific? If so, we would be more than happy to work with you. At JLL, we\xe2\x80\x99ll let you fully demonstrate your expertise to work autonomously in a dynamic environment on a daily basis. You will bring in ideas that continuously improve processes, systems and overall client satisfaction which benefitting both client and us

An excellent communicator

You\xe2\x80\x99ll face a wide range of clients and senior management, so superior oral and written communication skills are essential. You\xe2\x80\x99ll also have proven track record of managing and resolving conflicts between client and firm requirements. You will be an expert in creating visibility around the achievements delivered on the ground & continue build up positive momentum within client and your team

A proactive leader

You\xe2\x80\x99ll demonstrate a proactive and professional approach to customer service and stakeholder engagement. Your experience in effectively training staff and promoting open and collaborative working relationships are also valued. Are you all out on trying new ideas and working with diverse teams? If so, then your \xe2\x80\x9ccan do\xe2\x80\x9d attitude may just land you this role.

Apply today!

Location:

On-site \xe2\x80\x93Singapore

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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