Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Workplace Experience Manager

Work Dynamics

What this job involves:

Proactively engage stakeholders to ensure that on site client\xe2\x80\x99s expectations are met

Build and develop effective client / stakeholder relationships across multiple levels of the Client\xe2\x80\x99s organization

On-site key point of contact for Facilities in the client\xe2\x80\x99s premises

Ensure vendors are well-managed, delivering services on time and within budget

Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

Plan and manage all contracts to ensure that they are professionally delivered at the right costs

Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed

Ensure contracts are continually assessed to deliver best value to the client

Ensure financial processes are followed at all times

Ensure compliance with statutory regulations on fir, health and safety standards

Recommend continuous quality improvement practices and implement Industry Best Practice operations

Implement building procedures and performance measures and ensure they are maintained at all times

Ensure all Critical Environment (CEM) requirements are met

Review existing operations regularly to reduce costs and improve operational standards

24/7 emergency call support and site attendance is required

Ensure a property risk management program including audits is implemented and maintained

Ensure disaster recovering and business continuity plans are implemented and maintained

Ensure escalation procedures and incident reporting procedures are implemented and in place

Achieve Key Performance Indicators and Service Level Agreement target

Manage conflict and balance between client and firm requirements

Has a customer service oriented attitude

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Conduct instructional briefings on inspection of premises to appointed contractor

Arrange and facilitate conduct of WPC forums as part of client\xe2\x80\x99s staff engagement program

Prepare budgets for services under Workplace and Soft services

Track and ensure timely work execution by appointed contractor to housekeep/maintain meeting rooms, social hubs and in-door plants

Liaise with Building Landlord pertaining to any building maintenance and security matters

Location:

\xe2\x80\x93Singapore

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Jones Lang LaSalle