Job Description

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RESPONSIBILITIES:

• Regularly attend talks and networking events by the relevant statutory board to maintain an up-to-date knowledge of the relevant Act, and its Technical Guidelines and Procedures
• Ensure policies and procedures are in compliance
• Create an immersive visitor experience outcomes through use of experiential, thematic and integrative strategies which include site tours sharing its rich history and unique architecture, and discussions with potential visitors and event venue clients
• Champion experiential concepts, and seek sponsorships and partnerships to develop and enhance its attractiveness and business propositions
• Serve as Venue Manager, offering excellent visitor and client experience, and providing exceptional hospitality services for partners, Guests of Honour (GOHs) and VIPs
• Active involvement in visitor management in its public spaces, including venue booking, manning the reception, etc.
• Liaison between visitors and/or clients, and in-house operations and events teams
• Able to communicate and resolve any deficiencies between:

• Visitors and/or clients, and in-house operations and events teams, and
• Internal team members for problems or issues that require General Admin support
• Address and resolve all issues and complaints with professionalism
• Maintain excellence in upkeeping and presentation of the workplace
• Oversee and manage the Office Administration Team, policies and procedures
• Lead and manage all internal company events
• Identify, assess and manage potential risks in the workplace and adhere to fire and safety protocols and emergency evacuation procedures to ensure employees' and visitors' safety and business continuity
• Any other duties and responsibilities that may be assigned

REQUIREMENTS:

• Minimum of 7 years' experience in customer service or event or workplace management
• Excellent customer relationship management, communication, and interpersonal skills, including strong organisational and report writing skills
• Possess a positive and motivated personality with good initiative, and pro-active with a high level of commitment meeting deadlines
• Strong team player, meticulous, analytical and resourceful with the ability to work independently
• Able to multi-task and perform in a fast-paced environment and handle complex situations calmly and professionally
• Comfortable with working schedules on weekends when required (eg. events)

Genevieve Teo
EA No.: R21100929
Hudson RPO (Singapore) Pte Ltd
EA licence No. : 18C9146
Company information
Employment Agency licence No: 18C9146
Company UEN: 201733938H
Privacy Statement
Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Hudson's personal information and privacy policy = https://www.hudson.sg/privacy-policy/

Skills Required