Oversee the daily operations of the IT support team, ensuring timely and effective resolution of user issues and service requests. Manage end to end IT service delivery, ensuring adherence to SLAs, KPIs, and quality standards. Act as the primary escalation…
Key Responsibilities User Application Access Management & Desktop Support Oversee & ensure delivery of desired IT Desktop Support to Branch Users, providing timely trouble shooting & resolution of hardware, software & access related issues Support Branch Admin in raising of…
Design, implement, and maintain Computer Integrated Manufacturing (CIM) systems to support automated production processes. Integrate software applications with manufacturing equipment, MES, and ERP systems for seamless data flow. Monitor and troubleshoot system issues to ensure stable and efficient production operations.…