It Support Lead
Job Description
Oversee the daily operations of the IT support team, ensuring timely and effective resolution of user issues and service requests. Manage end-to-end IT service delivery, ensuring adherence to SLAs, KPIs, and quality standards. Act as the primary escalation point for technical issues and service disruptions. Coordinate and allocate tasks among support engineers to ensure balanced workload and optimal productivity. Monitor service performance and generate regular reports on incident trends, response times, and service improvements. Maintain ITIL-based service management processes (incident, problem, and change management). Drive continuous improvement initiatives to enhance service quality and customer satisfaction Maintain the IT service catalog and ensure all support documentation, SOPs, and knowledge base articles are up to date. Support planning and execution of system upgrades, maintenance, and deployment projects. * Report to IT management on service performance, improvement plans, and user feedback.
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Job Detail
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Job IdJD1656447
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned