Job Description: The Enterprise Support/IT Engineer resolves client IT incidents and tasks using JIRA, email, phone, remote tools, and on site visits. Responsibilities: Manage and close assigned tickets. Document current information and develop SOPs. Generate maintenance reports and provision IT…
Job description: The engineer will manage and support the day to day operation incidents and tasks. Role Responsibilities Resolve escalated support issues from Level 1 Helpdesk. Diagnose and repair problems on clients' desktops and laptops via phone, email, and remote…