Job Description

:

The Enterprise Support/IT Engineer resolves client IT incidents and tasks using JIRA, email, phone, remote tools, and on-site visits.

Responsibilities:

Manage and close assigned tickets. Document current information and develop SOPs. Generate maintenance reports and provision IT equipment for new employees. Inspect AV equipment for functionality. Support VIP users. Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office (including 365), and authorized software. Install, upgrade, support, and troubleshoot printers, computer hardware, and peripherals. Travel within Singapore for client support (expenses claimable). Diagnose and resolve client computer issues remotely or in-person. Troubleshoot issues including password resets, printer setup, application problems, basic software diagnostics, and shared drive/folder mapping. Perform preventive maintenance and repairs on computers, laptops, and printers. Maintain accurate inventory of client IT equipment. Execute rack and stack installations of IT equipment in offices and data centers (servers, switches, firewalls). Perform cabling and labeling of patch cords. (Pre-sales) Facilitate client equipment procurement. Coordinate IT equipment deliveries with clients and vendors. Collaborate with contractors for project delivery. Assist Team Lead with ad-hoc projects.

Qualifications and Skills:

Minimum Nitec/Higher Nitec in IT-related field or equivalent. Fresh grads are welcome to apply Proficiency in Desktop/Laptop Technology and Support. Foundational knowledge of Network Infrastructure (e.g., TCP/IP, LAN, WAN, Wi-Fi). Basic administrative knowledge of Windows 10 and above. Positive attitude, reliability, and commitment to client satisfaction. Team player. Independent, self-motivated, and dynamic.

Preferences:

Experience with Network Access Points, Switches, and Firewalls configuration. Proficiency in MacOS Administration. Knowledge of Microsoft 365 and Google Workspace. Familiarity with Mobile Device Management (e.g., Intune, AirWatch, Meraki). ITIL, CCNA, or AWS Certifications.

Others:

Working hours from Monday through Friday, 8:30 am to 6:00 pm. Ability to provide support during and outside regular business hours may be required.

Only hiring locals.

Job Type: Contract
Contract length: 12 months

Pay: $1,500.00 - $2,000.00 per month

Work Location: In person