Job Description

The Business Development Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise.

Responsibilities:

• Partners with senior bankers and team leaders to provide excellent client service and prospecting support.
• Work closely with clients respectively prospects and Private Bankers as well as all product partners, to provide a high level of sales and product experience and support the banker in all aspects of marketing, prospecting, presentation preparations, reporting and regulatory requirements.
• Help bankers research potential target market clients and working with the banker and business development team on strategies to convert these prospects into clients.
• Work in partnership with the Private Banker team to address the financial needs and expectations of the client
• Exceed client expectations by thoroughly understanding problems and providing creative solutions.
• Maintain close contact with clients in conjunction with the Private Bankers.
• Provide direct and indirect sales support to the Private Bankers through joint calls and work closely with product specialists to implement client decisions as well as ensuring after-sales follow-up
• Partner with Private Bankers to develop comprehensive understanding of client needs and to assist the Private Bankers in formulating and executing specific account strategies, proposing solutions and negotiating standard transactions
• Provide innovative support in marketing strategies
• Assist the Private Bankers in executing sales strategies for formulating strategies if required.
• Work with specialists and support team in conjunction with Private Banker to implement client decisions
• Participate in client meetings and account reviews to understand the clients requirements if needed.
• Prepare client pitches and assist in portfolio reviews
• Pro-actively work on Prospecting in coordination with Bankers and Product partners.
• Projects for the GMM/Team leader as required
• Work with client and Private Banker, On-boarding team, Associate Banker and Client Services team to facilitate account opening and completion of the mandatory documentation especially in KYC and AML
• Assist in Client Relationship Management e.g. updating the pipeline, logging call reports
• Ensure compliance with all legal and regulatory requirements in line with the policies of the CITI PRIVATE BANK
• Monitor and adapt to changes in business processes and policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Drive administrative, operational, reporting and quality improvements through partnership with internal teams
• Drive productivity by creating knowledge base as a central source for AB/Banker to reference as part of their day-to-day tasks. Identify ways to assist new joiner AB/Banker in getting up to speed to deliver on their daily tasks efficiently
• Support in banker’s productivity by monitoring prospect conversion and capture any issues encountered

• 6-10 years of experience
• Leadership skills, strong client skills, project management, relationship building skills, proactive, team working and collaborative
• Solid knowledge of bank products and regulatory requirements are required as well as excellent contact and communication skills.

• Bachelor's/University degree, Master's degree preferred