Job Description

Account Servicing Executive (Last Mile Delivery/ Logistics) - Asia growing startup in Logistics Technology & ecommerce marketplace

• Work Location: CT Hub 2 (Lavender street)
• Salary: up to S$4200 x 12 per annum + Variable performance bonus
• Diploma or degree with 1 to 2 years of Key account servicing Or Clients servicing/ Customer management experience, preferably from logistics industry or Startup background
• Enjoy maintaining & developing business relationship with Key Merchants

The CompanyOur client is Asia's leading logistics technology delivery platform that is dedicated to supporting 10000+ businesses with same day and next day deliveries. Headquartered in Hong Kong with offices in Singapore, Malaysia and TaiwanThe company connect businesses to a fleet of independent delivery agents including bikes, cars, vans, trucks to deliver anything, anytime, anywhere at a fraction of the cost. The team is entrepreneurial and passionate, with vast experience including fast growing tech giants. The company is backed by well-known investors in recent rounds of fundraising which include Alibaba, Cyberport, Sparklabs and more. In year 2020, the company had also launched an e-Commerce and food delivery platform to tap on their expertise in delivery services and provide consumers with unique products and exclusive promotions that come with affordable island wide delivery fees. The company provide a seamless one-stop solution for merchants to build e-shop, process payments, manage orders and deliveries. Shoppers can enjoy a wide range of lifestyle and F&B products delivered to their doors at their desired time slots.The PositionReporting to the Business Development Manager, this is an exciting opportunity to join a rapid growing Asia technology platform startup with focus in last mile delivery / logistics & ecommerce.

• Client management: attend to inbound inquiries, maintain relationship with existing clients (mainly key accounts) and ensuring that their needs are catered to.
• Focus on customer success and be the point of contact for key partners. Eager to resolve clients' issues and lead continuous engagements with existing customers.
• Develop processes and account management tools to stay in close communication with partners and incorporate feedback into process improvements.
• Ensure all orders by key accounts are fulfilled safely and timely as per agreed SLA standards.
• Generate reports for key accounts to summarise performance, payments, and other ad hoc matters when necessary.
• Identify opportunities and upsell our services to current merchants to grow revenue contributions.
• Be resourceful and take initiatives to achieve client satisfaction at all times.

The Candidate The ideal candidate for this position should possess the following:

• Diploma or Degree holders with 1-2 years of Key account servicing / client servicing / Customer service experience, ideally from logistics industry OR from startup background
• Good business acumen and common sense. Demonstrate persistency, sociable, diligent, detail-oriented & customer focused
• Possess strong communication and interpersonal skills to maintain good relationships with merchants
• Having a keen eye for details and desire to probe further into data
• Ability to adapt and thrive in a quickly evolving and dynamic work environment
• Analytical thinking and data driven decision making process
• Having good personality & positive working attitude.
• A good team player who can work well with people
• Having the passion and enjoy working in a growing startup and be part of our developing journey
• Excellent proficiency in MS Office, candidate with SQL experience is an added advantage

Interested candidates please apply via indeed.comKindly attention your CV to Mr Desmond Fung Ming Siew (EA License No.: 19C9647 | CEI Reg No.: R1104604)**We regret that only shortlisted candidates will be notifiedJob Types: Full-time, PermanentSalary: $3,000.00 - $4,200.00 per monthSchedule:

• Monday to Friday

Supplemental Pay:

• Yearly bonus

Education:

• Local Polytechnic Diploma (Required)

Experience:

• Key account / Client servicing / Customer management: 1 year (Required)