To provide administrative support in daily operations, including email management, AR/AP data entry, document filing, and handling customer inquiries via phone/email.
Key Responsibilities
1. Email & Communication Management
Monitor and respond to general inquiries via company email
Route operational emails (e.g., delivery complaints, tracking requests) to relevant departments
Maintain email filing system
2. Accounts Receivable/Payable Support
Input invoice/payment data into accounting software (e.g., Xero)
Verify delivery records against billing documents
Prepare weekly AR/AP reports for supervisor review
3. Documentation & Filing
Organize and file physical/digital copies of invoices, PODs, and contracts
Maintain courier manifests and delivery logs
4. Customer Service
Answer phone calls, address basic tracking/delivery inquiries
Escalate complex issues to operations team
5. General Administrative Duties
Assist in inventory stationery/office supplies
Support ad-hoc tasks as assigned
Requirements
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Education:
Secondary
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Experience:
1+ year in admin/clerk roles (logistics background preferred)
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Technical Skills:
Basic accounting knowledge
Basic in Excel/Google Sheets
Familiarity with email platforms (Gmail, Outlook)
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Soft Skills:
Fluent in English & Bahasa Malaysia (Mandarin a plus)
Organized with attention to detail
Ability to multitask in fast-paced environment
* Perform shift working hours
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