Job Description

[What the role is]

The Monetary Authority of Singapore (MAS) is Singapore\xe2\x80\x99s central bank and integrated financial regulator.

As central bank, MAS promotes sustained, non-inflationary economic growth through the conduct of monetary policy and close macroeconomic surveillance and analysis. It manages Singapore\xe2\x80\x99s exchange rate, official foreign reserves, and liquidity in the banking sector.

As an integrated financial supervisor, MAS fosters a sound financial services sector through its prudential oversight of all financial institutions in Singapore \xe2\x80\x93 banks, insurers, capital market intermediaries, financial advisors, and stock exchanges. It is also responsible for well-functioning financial markets, sound conduct, and investor education.

MAS also works with the financial industry to promote Singapore as a dynamic international financial centre. It facilitates the development of infrastructure, adoption of technology, and upgrading of skills in the financial industry.

Join us now, if you have a genuine interest in making an impact to help shape Singapore\xe2\x80\x99s economic and financial landscape.

[What you will be working on]

• Monitor, record, and triage incoming user queries on Corporate Finance & Consumers (CFC) department\xe2\x80\x99s application systems
• Resolve user queries by investigating the issue, identifying the problem, and effectively communicating the solution. Ensure all user issues are resolved in a timely and professional manner
• Maintain accurate user query records to facilitate regular publication of user query statistics
• Liaise with enterprise user feedback team (CARE) to update template replies and develop user guides to support CARE in effectively resolving L1 queries
• Assist in implementing stakeholder engagement plans through the creation of marketing collaterals and coordination of user engagement sessions.
• Support administrative matters such as scheduling of internal and external meetings, and the onboarding and offboarding of team members.

• Minimum 2 years of experience working in customer service or customer experience management
• Strong written and oral communication skills
• Meticulous and detail-oriented
• Possesses empathy for customers and a drive for service excellence
• Keen interest in exploring innovative ways to improve customer satisfaction through digital products and applications

Government Technology Agency