Job Description

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for a dynamic and driven specialist who is built with heart and balance to drive things and partner with either onsite or remote teams. We want someone who values all customers through openness and enables them to reach their full potential.

In this role, you will work directly with our partners and provide support to our internal stakeholders. Your daily output will consist of managing requests via a sales support queue.

On your first day, you will:

• Serve as the point of contact supporting Enterprise Advocates, Loyalty Advocates and Marketplace Partners with app questions during the sales cycle.
• Ensure all non-standard discounts have been approved by the proper Atlassian or Marketplace Partner authority.
• Advise Enterprise Advocates, Loyalty Advocates on general app process and policies.
• Partner with cross-functional teams including Deal Desk and other groups to support the sales cycle.
• Partner with content managers and business process analysts to create process documentation for the App Commercial Desk.
• Partner with Business Systems Analysts on projects to identify repeatable data entry processes suitable for automation.
• Provide user feedback to technical teams during the testing phases of new technologies that will support Atlassian's internal app sale operations.
• Assist your peers and manager with the training and onboarding of new App Desk Sales Specialists.
• Provide comprehensive feedback to Marketplace Partners on non-standard deal pipeline

On your first day, we'll expect you to have:

• Must have the ability and willingness to join video chats daily to support stakeholders, peers, management, customers, and partners.
• Outstanding verbal and written communication skills.
• Must be highly proficient in Excel, including creating ad hoc formulas.
• Must have a working knowledge of Confluence and sales service desk tools.
• BS/BA in Business, Finance/Accounting, Economics, or a related discipline.
• Must have at least one year of experience providing direct customer support.
• Strong sense of ownership for resolving support requests.
• Strong customer service background, ability to work under tight deadlines, and balance many deal support requests.

It would be great if you also have:

• Used Atlassian products
• Experience in the enterprise software industry
• Proficiency in using Salesforce, Netsuite or other similar tools used
• Experience in supporting Sales teams

More about our team

Our mission is to support the global field sales teams with urgency, transparency, and accuracy. We’re passionate about helping them scale and achieve their goals because their success is our success.

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.