Job Description

What you will be working on:Management of ICT Application Contract and Operating Budget \xe2\x80\xa2 Manage ICT Application contracts to ensure the project/application vendors meet contractual obligations. \xe2\x80\xa2 Track the projects\' expenditure and ensure meeting the agreed budget utilisation. \xe2\x80\xa2 Provide administrative support to all aspects of ICT procurement from seeking budget, calling tender/request for quotation/small value purchase, evaluation and award; raising purchase requsition/order, goods receiving, invoice tracking and verification/certification. \xe2\x80\xa2 Manage and monitor defects, issues and incidents of Authority\'s IT applications and services to meet the agreed service level agreement. \xe2\x80\xa2 Develop guidance, process and procedures to continuously improve incidents management, escalation and system monitoring. \xe2\x80\xa2 Provide application support in all stages of IT application life cycle. Management of ICT Application Security and Compliance \xe2\x80\xa2 Ensure compliance to Application Architecture, Agency IT Policies and Government IM8 policies relating to ICT Application services. \xe2\x80\xa2 Ensure security patches on ICT Application are timely updated in accordance to IM8 policy. \xe2\x80\xa2 Perform user access provisioning and conduct user access control. Carry out periodic user access review and log review. \xe2\x80\xa2 Facilitate and support IT audit activities with relevant parties. \xe2\x80\xa2 Manage and support ad-hoc security scans, patches and other security measures when required. IT Operations Support \xe2\x80\xa2 Resolve escalated IT cases in an accurate and timely manner. \xe2\x80\xa2 Collate and report IT applications and operations statistics. \xe2\x80\xa2 Manage, support and track IT change management activities. \xe2\x80\xa2 Track, manage and ensure compliance of IT operational tasks and activities according to IT Policies and Standard Operating Procedures to uphold and maintain process standards. \xe2\x80\xa2 Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or day-to-day operation. \xe2\x80\xa2 Provide secretariat function for meetings/forums.What we are looking for:

• Tertiary qualification preferably with at least 5 years of relevant experience in performing the role. \xe2\x80\xa2 Knowledge of IT security and infrastructure designs and implementations. \xe2\x80\xa2 Working knowledge of software development methodologies and tools such as Microsoft Office and .Net framework. \xe2\x80\xa2 Team player with strong organization and people handling skills. \xe2\x80\xa2 Strong in writing, presentation and stakeholder management. \xe2\x80\xa2 Experience in delivering and operating Government IT projects. \xe2\x80\xa2 Able to plan and implement operation processes and procedures to manage the day to day operation of the system to meet the business operation objectives on systems availability. \xe2\x80\xa2 Able to manage project costs, including change requests/service requests, to ensure that projects achieve their planned benefits within budget. \xe2\x80\xa2 Able to manage project risks in a timely manner to ensure impact is mitigated. \xe2\x80\xa2 Able to understand the IT management policy, quality management policy and security guidelines to ensure maintenance processes and procedures are designed to comply with these policy and guidelines.

About Workforce Singapore:Workforce Singapore (WSG) is a statutory board under the Ministry of Manpower (MOM). It will oversee the transformation of the local workforce and industry to meet ongoing economic challenges. WSG will promote the development, competitiveness, inclusiveness, and employability of all levels of the workforce. This will ensure that all sectors of the economy are supported by a strong, inclusive Singaporean core. While its key focus is to help workers meet their career aspirations and secure quality jobs at different stages of life, WSG will also address the needs of business owners and companies by providing support to enable manpower-lean enterprises to remain competitive. It will help businesses in different economic sectors create quality jobs, develop a manpower pipeline to support industry growth, and match the right people to the right jobs

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