Job Description

Salary Market Aligned

Location Singapore River CONTRACTOR

Consultant Dipti Makawana (R1658793)

Job Ref 1941100/001

Date posted 18 June 2023 singapore tech-transformation/support 2023-06-18 2023-07-18 it Singapore River SG Robert Walters https://www.robertwalters.com.sg https://www.robertwalters.com.sg/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true

An Application Support Specialist (12-month renewable contract) job has just become available at one of the global banks in Singapore.

About the Application Support Specialist (12-month renewable contract) Role:
You will be responsible for identification and resolution of production incidents, and manage post-incident resolution to determine root cause, mitigating actions, drive and track permanent resolution. You will manage incident and problem tickets through the enterprise ITSM tool.

Key Responsibilities:

• Manage capacity and performance management
• Work with development teams for take-on and training of new services or significant upgrades
• Provide support for Audits (internal and external)
• Handle stakeholder management, working closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritise defect fixes and enhancements

To succeed in this role as a Application Support Specialist (12-month renewable contract), you must have five or more years of experience in application and production support.

Key Requirements:

• Five or more years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
• Demonstrated flexibility, able to navigate ambiguity, and quickly establish credibility among technical peers
• Excellent written and verbal communication skills (English)
• Proven knowledge in some or all of the following: Java/J2EE - Core Java, JDBC, EJB, & Java Web Services and Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services and MuleSoft
• Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft
• Strong operating system knowledge in Unix and Windows including strong scripting skills
• Experience with Database technologies (examples Oracle, DB2 and PL/SQL ) queries to support incident resolution
• Knowledge of event driven and schedule driven batch processes
• Experience of handling various production support roles (technical - L1/L2/L3) and hands-on experience in using at least two to three widely used monitoring/scheduling tools
• Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident/Problem Management, Release/Deployment, Operational Readiness, Application Monitoring and Production Governance
• Experience with troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
• Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
• Ability to work closely with Technology Infrastructure Teams, Development and Testing Teams in supporting Integrated /Independent releases, software/hardware upgrades, server upgrades, etc.
• Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
• Experience with on-call support for triaging problems, coordinating with various support teams across the organisation and carry out activities related to incident and problem management
• Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues
• Ability to suggest, implement ideas for enhancing the customer
• Willing to work on some weekends and bank holidays as part of a five-day week shift pattern

This is an excellent opportunity to advance your career with a one of the largest global banks. The company is one of the Top 10 sorted by total assets.

If you are driven, determined and want to take the next step in your career, then this Application Support Specialist (12-month renewable contract) role for you. Great career progression opportunities await the right person in this exciting role.

Please reach out to Dipti and share your updated CV to dipti.makawana@robertwalters.com.sg for a confidential discussion. Apply now to learn more.

Robert Walters