Job Description

We are seeking an experienced

Application Support Specialist

with strong expertise in

Banking Applications, Production Support, and Change Management

. The ideal candidate will bring proven experience in troubleshooting complex systems, managing incidents, leading change implementations, and ensuring high availability of business-critical applications.

Key Responsibilities:

Provide

L2/L3 production support

for critical banking and payment applications, ensuring minimal downtime and quick issue resolution. Perform

incident management, problem management, and change management

in alignment with ITIL processes. Troubleshoot application, middleware, and database issues, performing root cause analysis and implementing preventive measures. Manage deployments, upgrades, patches, and configuration changes in

banking/financial applications

. Collaborate with vendors, business stakeholders, and internal teams for issue resolution, requirement gathering, and project implementation. Automate recurring operational tasks and optimize system performance. Monitor and support

Internet/Mobile Banking, Client Services, and Payment applications

across multiple environments. Lead and mentor support team members, ensuring adherence to SLAs and best practices.

Required Skills & Experience:

5 years of hands-on experience in

Banking Application Support

and

Change Management

. 10 years of overall IT experience in

Production Support, System Analysis, and Application Management

. Strong knowledge of

Unix/Linux (commands & shell scripting)

and Windows environments. Expertise with

Middleware technologies

(IBM MQ, ActiveMQ, JBOSS) and

DevOps tools

(Git, Jenkins, Docker). Database proficiency in

DB2 and MariaDB

. Experience with

cloud platforms (AWS)

and

web/application servers

(IBM WebSphere, WebLogic, Apache Tomcat). Strong analytical and problem-solving skills with ability to work under pressure in fast-paced environments. Excellent communication and interpersonal skills with proven

team leadership

experience.

Nice to Have:

ITIL certification or equivalent knowledge of IT service management best practices. * Knowledge of monitoring tools and automation frameworks.