Job Description

KEY RESPONSIBILITIES 1. Shipment Instruction and Control

• Guarantee build-up plan instructions for all flights related to his station/ his country, based on the final booking list, which complies with all legal and procedural regulations.

Elements are:

• Organize and steer direct instruction to third parties in the specified loading and buildup including future flights for which supervision will/ might not be available depending shift supervision coverage schedule arrangement.
• Ensure locally prepared build-up plan instructions are made and adhered-to by third-party handling companies. Included in this planning are all flights safety related issues and loading instructions for special loads like (heavy and big shipments). Any deviations require the approval of the respective airlines handling regulation department and/or Area Operations Director.
• Initiate and/or control the design and the implement of local procedures, if local circumstances require so.
• Organize arrival manifest\xe2\x80\x99s review for irregularities prior to flight arrival, problems\xe2\x80\x99 anticipation and instruction of third party import handing on necessary actions to alleviate or minimize consequences.
• Organize future flights\xe2\x80\x99 preview for potential conflicts, especially for cargo planned from another station.

2. Flow Management

• Organize and formalize monitoring and reporting to commercial (Customers Service/ Sales) local conditions enforcement failures/ risks and any applicable carriers conditions for carriage starting form acceptance step.
• Coordinate and optimize the match of capacity and demand.
• Organize and control when necessary amendment of the daily capacity planning resulting from last-minute capacity information updates.
• Make sure the shipments will be uplifted according shipment specification.
• Organize and steer (If applicable) local trucking operations. Organize and structure reporting to the Area Operations Director, central logistic and purchasing departments whenever necessary.

3. Procedural Compliance

• Stations have a set of operational procedures which comply with all legal and procedural regulations, taking into account specific local situations.

Elements are:

• Organize implementation and control for these working procedures as well as report any deviations to market manager and/or Area Operations Director.
• Ensure and control local compliance of the operational procedures contained in the SGHA, CHM (formerly for AF PG-Z, PG-K), SLA with KK, SPA, Jar-OPS and ISO as they relate to cargo handling, ramp handling, security, accounting and the interfaces with Customer Service and Sales.
• Where local situations require deviation, develop in conjunction with Area Operations Director\xe2\x80\x99s guidelines if necessary, procedures specifically for execution of flight export and flight import preparation.
• Ensure to support, prepare necessary Audits from Area Operations Director and Central.
• Ensure station information for Operations as published by various means like Minimaq and DRS are up to date.
• Organize and guarantee partners\xe2\x80\x99 carriers covered by GSSA or handling agreement full compliance handling be delivered as per partners\xe2\x80\x99 carries applicable regulations if different than AF-KL.

4. SMS/Quality Control/CiQ

• Ensure to monitor SMS indicator, analyze events and define action plans.

• Make report events, SMS performance and action implementation during internal review and external meeting with third party handling company.

• Guarantee that all shipments, (third-party) staff and equipment are monitored, measured and reported against pre-defined quality standards.

• Organize actions taken on all reported deviations by the specified responsible party.

• Elements of the above are:

• Steer and control, the third-party or own staff monitoring and equipment deployment to achieve all quality targets and to execute all working procedures required on a per-shipment level.
• Pilot and structure regular meeting with third-party handling companies to review procedural deviations and discrepancies including those identified by the CiQ quality reporting system.
• Organize and/or prepare procedural \xe2\x80\x9cgap analysis\xe2\x80\x9d for monthly discussion with the local organizations including all involved third parties and Customer Service and Sales, as required.
• Guarantee and control local actions taken to correct any deviations or discrepancies in any procedure mentioned herein.
• Inform if necessary the Market manager, Area Operations Director as well as purchasing department when involving third party supplier, after verifiable local attempts to correct the matter have failed.
• Guarantee all tracking/tracing (local) monitoring requests and ensure accurate and timely response by third-party handling company.

5. Ramp Control

• Organize and structure shipments loading by (third-party) operational ground staff according to instructions with regard to safety and time.

• Guarantee that all pallets comply with Jar-Ops regulations before loading.

• Ensure that actions are taken on all deviations reported by the specified relevant party.

• Elements are:

• Organize that all cargo ULDs are positioned at the back of cargo warehouse at the time agreed, in loadable condition.
• Steer and structure necessary liaison with Station Manager and Ramp Handling Company immediately when cargo handling is jeopardized.
• Organize the monitoring of the timely unloading and loading of cargo ULDs by the third-party ramp handling company.
• Structure operations organization to ensure cargo ULDs are safeguarded during any unplanned incident or loading delay, with attention to valuable, perishable and live-animal cargo.
• Structure and steer as necessary liaison with Station Manager to ensure proper instructions are conveyed to third party ramp staff regarding loading of cargo ULDs, including the agreed cargo ULD loading position.
• Guarantee that a Jar-Ops inspection is performed on all pallets prior to loading to insure flight safety.

6. Engineering of Local Production Elements

• Third parties act according to instructions as set by relevant and specified AF/KL Cargo departments.

o Ensure instructions from Central Operations and Area Operations Director that require the third-party to produce/source value-added services are confirmed and acted within the scope of the authority of the third-party. Any exceptions are to be reported immediately. Guarantee that a Jar-Ops inspection is performed on all pallets prior to loading to insure flight safety.

• Shipments are handled according to requirements of the Customer.

• Structure Operation organization that produce value-added services instructed by the Market manager and/or Area Operations Director when same is outside the authority of the third-party, through contracting required services from external vendors under the cost and quality guidelines of the Market Manager and/or Area Operations Director.

7. Communication

• Messages with regard to individual shipments are sent correct, on time and according to pre-defined procedures to relevant and specified parties.

Elements are:

• Pilot and/or initiate the design, the implementation, the working procedures communication between warehouse third-party and Ground Operations for agreement on deadlines for information exchange regarding cargo ULD weights, GAETAN, NOTSYS, door-position ULD selection, configuration request deadline, customs compliance and delivery to the aircraft.
• Guarantee that action are taken to ensure, all messaging by third party as specified or otherwise agreed, is executed timely and correctly.
• Organize and control local procedures development to ensure third-party compliance in shipment messaging, including status registration. Monitor effectiveness and take action if necessary.
• Set operation organization that ensure accurate and relevant AWB data capture input prior to scheduled departure. Formalize and report any deviation to management.
• Ensure to create communication link with Customs Authorities and to control that all information is well sent to Customs.
• Make formalize and report any deviation to concerned management.

8. Capital Asset Control

• Available equipment used for handling.

Elements are:

• Structure the troubleshooting and maintenance of all AF/ KL Cargo operations equipment i.e., dollies, forklifts, etc., within authorized financial guidelines established by the Market Manager.
• Guarantee AF/KL equipment use monitoring by third-party staff, recognize training needs and organize locally.
• Ensure ULD stock information is relayed timely and correctly.

9. Accounting

• Correct and on time handling of invoices which comply with accounting procedures.

• Ensure that all accounting procedures as issued by the Administrative Organization are executed correct and on time.
• Guarantee and/or perform the execution of the first audit on all invoices for services performed at the station included but not limited to the handling invoice, equipment leases, maintenance, and consumables such as plastic, wood, etc.
• Steer and/or lead any discussion with handling company management on all cost discrepancies, involving the Market Manager or Area Operations Director if necessary.

10. Management/administration

• Structure and Manage an adequate AF/KL operations officer team (FK/CK) for cargo Handling supervision and/or executing on all or partial cargo operations perimeter/activities (documentation and/or physical). Guarantee that own staff and/or handling companies\xe2\x80\x99 staff are trained according AF/KL regulations standards.

Elements are:

• Organize on a timely and correct manner as per local HR and the Market Manager guidelines all HR issues related to own team.
• Perform appraisal and TCP in concert with Market Manager and Area Operation
• Director (Market Manager is second appraiser).
• Ensure compliance with local labor law and regulations.
• Support and develop the local team through training and evaluation.
• Manage an up to date administration as defined by relevant and specified AF/KL departments.

MAIN INTERFACES

• Operations Officer
• Market Manager
• Area Operations Director
• Central Operations (DZ.CE/DZ.CA, SPL)
• Station Management
• Customer Service
• Sales Managers
• Third Party Handling Companies
• Custom Authorities
• Airport Authorities
• Customers

QUANTATIVE INFORMATION

• Turnover
• Direct reports
• Total staff
• Investment budget
• Total budget
• Salary costs

KNOWLEDGE/EXPERIENCE

• Intermediate level of education
• Cargo Handling experience
• Knowledge of AF/KL Cargo Operations
• First management experience at intermediary level at least

PERFORMANCE CRITERIA

• Tonnage per station (import/export)
• Nbr of flights per station
• Nbr of shipments handled
• Nbr of staff (Handling employees)
• Nbr of stations to be supervised
• Nbr of discrepancies
• Aircraft Capacity utilized in relation to the amount of bookings (optimal match of supply and demand)
• Quality level of the station (as per CiQ)
• Central/ local audit reports

COMPETENCIES

• Decisiveness
• Drive
• Persuasiveness
• Communication
• Adaptability
• Computer literate
• Independence
• Thoroughness
• Quality Focus
• Technical/Professional Knowledge
• Management and leadership