Supervise and work with ground team to prepare each day activity and ensure that pre-prepped back-up supplies are always readily available
Implement strategies (advertising, promotions, reward system, suggestive selling) to meet or improve financial performance
Drive targets for Sales Revenue, Cost Management initiatives and monitors closely whether these targets are met
Work amicably with other Area Managers to meet business objectives
Analyze past financial, sales profit to spot trends and threats (in regular Operations Meeting)
Prepare monthly budgets for costs of food, staff, operations based on past data
Identify operational bottlenecks and suggest solutions for improvement
Enforce proper cashier and administrative systems which include daily cashiering, petty cash systems, staff working hours/payroll processing, filing of invoices, delivery notes and daily taking
Enforce outlet audit check form and assist store-in-charged to manage their stores better with common checklist
Deal with customers' complaints
Participate in assigned Operations related projects directed by Senior Managemen
Create reports for Senior Management
Any other tasks as and when assigned by Senior Management
Qualifications:
Minimum Diploma in Food & Beverage Management and/or Hospitality and Tourism
At least 6 years of relevant working experience working in similar roles in the F&B industry
Good understanding of performance evaluation metrics
Required to travel from store-to-store frequently
Required to work on off-office hours as and when required
Good F&B industry knowledge and familiar with different strategies used by industry players and competitors
Good know-how in operating mobile digital devices (eg Grabfood, Foodpanda delivery devices)
Competent with basic financial analysis
Effective problem-solving skill
About Us:
Wang Cafe started out in 1953 as a corner coffee shop along Bugis Street, selling traditional kopi and kaya toast. In 2006, entrepreneurs bought over the shop, expanded its footprint across Singapore, and included local delights like Laksa and Mee Siam in the menu.
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