Job Description

Responsibilities

• Responsible to plan, acquire/implement and manage organisation-wide IT and IT-related systems and information
• Assist Chief Operating Officer (COO) in planning and managing all pertinent IT infrastructure and services, IT projects, IT security and end-user-compting devices
• Work with Teams as well as external agencies to manage and support the IT and security services required which includes procurement, budgeting, reporting, etc.
• Point person to plan, drive and implement existing and new IT support services and initiatives for residential care, day care, respite care or other services as necessary to support mandates and workplans
• Coordinate and manage the provision of IT architecture and support services to all internet and external IT systems.
• Plan, implement and manage all IT network, systems and data security measures against cyber-attacks.
• Develop and implement IT and security policies and best practice guides for the organisation
• Regularly identify and advise COO on opportunities to improve and update software and systems, and obtain the appropriate budget for such improvements
• Design and conduct training programs and workshops for staff to enhance IT security awareness and compliance
• Conduct regular system audits for IT effectiveness, efficiency and security
• Provide regular operation system reports to COO as required and alert the Senior Management Team on issues or risks that would impact business continuity for operations
• Plan, budget, implement and manage regular system updates, upgrades, migrations and outages
• Plan, budget, manage, track and report on IT budget and expenditure
• Lead and manage the IT team members under his/her charge and provide guidance, coaching and counselling to carry out their tasks;
• Identify opportunities for team training and skills advancement
• Work with all stakeholders to identify and provide responsive support on IT requirements

• Degree in IT or its equivalent with at least 6 years working experience in provision and management of IT services, infrastructure and compliance to cybersecurity requirements
• Qualification in IT security management eg CISSP
• Experience in managing an IT section & IT/IT Security needs of an organization
• Ability to attend to details and respond swiftly to work demands
• Has good written and verbal communications skills
• Has good organizational skill and ability to identify and resolve IT issues in a timely manner
• Ability to stay updated on new technologies and IT innovations
• Experience working in healthcare environment strongly preferred
• Strong proficiency in Microsoft Office applications
• Demonstrated resilience in dealing with workplace adversity in a start-up environment
• Demonstrated accountability, crisis management and an ability to prioritise

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