Job Description

COMPANY DESCRIPTION
National Gallery Singapore is a leading visual arts institution which oversees the world’s largest public collection of Singapore and Southeast Asian modern art. Situated at the birthplace of modern Singapore, in the heart of the Civic District, the Gallery is housed in two national monuments - City Hall and former Supreme Court - that have been beautifully restored and transformed into this exciting 64,000 square metre venue. Reflecting Singapore’s unique heritage and geographical location, the Gallery aims to be a progressive museum that creates dialogues between the art of Singapore, Southeast Asia and the world to foster and inspire a creative and inclusive society. This is reflected in our collaborative research, education, long-term and special exhibitions, and innovative programming. The Gallery also works with international museums such as Centre Pompidou, Musée d'Orsay, Tate Britain, National Museum of Modern Art, Tokyo (MOMAT) and National Museum of Modern and Contemporary Art, Korea (MMCA), to jointly present Southeast Asian art in the global context, positioning Singapore as a key node in the global visual arts scene. In 2020, the Gallery was the only museum in Southeast Asia that received a ranking in The Art Newspaper’s annual global survey of attendance at art museums, taking 20th place. It was the first museum in Asia to receive the Children in Museums Award by the European Museum Academy and Hands On! International Association of Children in Museums in 2018. The Gallery also won the awards for “Best Theme Attraction” at TTG Travel Awards 2017, “Best Attraction Experience”, “Breakthrough Contribution to Tourism” and “Best Customer Service (Attractions)” at the prestigious Singapore Tourism Awards in 2016 for its role in adding to the vibrancy of Singapore’s tourism landscape. We offer job opportunities in our dynamic organisation. Working at the Gallery enhances and cultivates your love for the arts, and offers you a chance to be part of the Gallery's vision.
DESIGNATION : Assistant Director (Museum Research & Business Analytics)

RESPONSIBILITIES
PURPOSE

• To formulate a strategic vision for organisation-wide museum and audience research strategy and management
• To drive the Gallery’s research agenda and deliver core research studies with key insights to inform museum planning, experience and operations, in the context of the Gallery’s strategic desired outcomes
• To capture and understand visitor preferences, behaviours along the visitor journey and deepen engagement and consumption of content, through the development of new and updated interpretive data, drawn from a combination of new studies and existing data sources across the Gallery
• To utilise research to inform the development of signature pedagogies and a set of social impact indicators and outcomes, to examine and communicate the Gallery’s contribution to social impact, through our collection, exhibitions and programmes
• To drive the development and design of an enterprise-wide business intelligence reporting and forecasting dashboard, to provide both real-time business performance tracking of our key performance indicators and key risk indicators, and predictive capabilities and correlations, as well as combine visitor and programme analytics with competency indicators to provide deep understanding of audience engagement impact across all our touchpoints
• To enhance the dissemination and use of the Gallery’s research data
• To develop basic research capabilities for Gallery staff

RESPONSIBILITIES Reporting to Director (Museum Planning & Audience Engagement), the candidate will undertake the following responsibilities:
Museum Research Drive Research

• To commission, conduct and manage the Gallery’s research projects/studies in line with the approved research agenda (conceptualisation, implementation, analysis and dissemination of findings) by working with external vendors, academics from universities, visual arts sector, international museums and cultural organisations, etc.
• To undertake statistical analysis to provide insights to facilitate evidence-based planning, strategy formulation and decision-making within the Gallery
• To develop qualitative metrics tied to evidence-based outcomes that articulate the Gallery’s contribution to social impact and new ways of sustainability (Art and Well-being, Learning & Engagement, and Social Impact, amongst others), through excellence in Museum Research.
• To synthesise multiple sources of data within the Gallery for sense-making, explore and trial new research methods and assist in understanding the best practices in developing strong data collection and management structures.
• To manage the resources (including funds) allocated for research
• To develop research partnerships and joint projects (where relevant) with other culture institutions, Institutes of Higher Learning, think tanks and international partners

Develop Staff Capabilities & Foster Networking

• Conduct basic courses for Gallery staff to help build basic research capabilities in their area of work, and where relevant, staff in the VA cluster
• Identify opportunities for sharing sessions on new research methods such as data analytics, behavioural insights, etc.
• Identify opportunities for research capability development with other museum and research bodies

Business Analytics

• Identify and prioritise the museum’s research agenda and business analytics needs.
• Ability to analyse both quantitative and qualitative data from internal and external sources.
• Work closely with internal and external stakeholders to harness qualitative and quantitative data to inform strategy and decision-making. Monitor and perform industry scans and sector analysis, benchmark and comparative analysis in key business areas in the international and domestic arts and cultural spaces, and provide insights that have potential impact to the museum’s work.
• Assist in other strategic development activities as required
• Member of the Gallery’s Data Workgroup

QUALIFICATIONS

• A good degree in Social Science (Economics, Sociology, Psychology), Business, Statistics, Mathematics or related disciplines

• 5 - 8 years of public sector experience in policy or strategic planning; or 5 years of experience in public or private sector research

• Experience working with consultants and vendors (including IT vendors) in managing projects, from gathering of users’ requirements, UAT to implementation and feedback/review gathering would be an advantage.

• Interest in the arts preferred

• Analytical and able to translate research findings to policy or programme application

• Proactive in engaging stakeholders at various levels

• Strong interest in arts and heritage as well as social issues

• Ability to use quantitative or qualitative research software would be an advantage