Job Description

Job Responsibilities

Job Summary
To maximize customer satisfaction by providing a strong customer service link between payroll specialists, Human Resource practitioners and customers to ensure timely and accurate responses to enquiries and/or requests from customers and effective resolution of customer issues.

Key Accountabilities / Responsibilities

• Handle HR practitioners\xe2\x80\x99 and/or customers\xe2\x80\x99 enquiries, requests, disputes, appeals, feedback promptly in a professional manner to achieve positive customer experience.
• Collect and collate data and information on customer needs and satisfaction to facilitate formulation of effective customer service strategies.
• Highlight/recommend improvements and solution to problems/issues so as to improve and maximise customer satisfaction.
• Prepare & Submit CPF refund submissions and track outstanding CPF claims

Period:

• 2 years contract (renewable based on performance and headcount needs)

Location:

• Depot Road (Will be relocated to near Cashew MRT next year)

Working Hours:

• Mon to Fri 8.00am to 5:30pm (Alternate Sat duties from 8am - 1pm)

Salary:

• Up to $3000 + PB

Requirements:

• GCE \xe2\x80\x99A\xe2\x80\x99 or Diploma. Fresh graduates may apply.
• 1 to 2 years of experience in customer service, preferably with knowledge of SAP Payroll.
• Good customer service.
• Good communication skills.
• Good analytical skills.
• Meticulous and have a keen eye for details with an inquiring mind.
• Ability to thrive in a fast-paced customer service environment.
• Knowledge of MS Office and Open Office application software

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

nicholas@successhrc.com.sg (Reg No:R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House

Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Success Human Resource Centre