Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.What this job involves:Leading on-site operationsAre you a pro at giving on-site support? Working with a team, you\xe2\x80\x99ll oversee the day-to-day client activities for the assigned facility. You\xe2\x80\x99ll also implement facilities management procedures and performance measures\xe2\x80\x94and ensure that they are always maintained. Likewise, you\xe2\x80\x99ll boost on-site operations by promoting best practices and creating better processes. This job will also entail the question \xe2\x80\x9cHow do I ensure the safety of my colleagues?\xe2\x80\x9d You will do this by promoting adherence to health and safety standards.Winning our clients\xe2\x80\x99 trustAs the assistant facilities manager, you\xe2\x80\x99ll be working frequently with clients, so you\xe2\x80\x99ll need to build strong relationships with them. Likewise, you\xe2\x80\x99ll need to be proactive and engaging; and make sure that the clients\xe2\x80\x99 expectations are met each and every time. You will also be the go-to person for any facilities-related concerns.Keeping an eye on budget and contractsDo you have a solid background in finance management? As the person in charge, you will take care of the site\xe2\x80\x99s financial operations. Also part of your job is to coordinate with vendors and suppliers, and make sure that they deliver quality work practices according to the contract, and at the right cost.Promoting teamwork across the boardAt JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughts? If so, then you are what we\xe2\x80\x99re looking for. In this role, you will support our people\xe2\x80\x99s growth and development through effective training and coaching sessions. Likewise, you\xe2\x80\x99ll promote a culture that upholds the \xe2\x80\x98I am JLL\xe2\x80\x99 core behaviours and fosters teamwork, cooperation and performance excellence. Also part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members.Position Goals:

• To achieve high level of client satisfaction
• Establishing and managing the service delivery team
• Delivering key regional initiatives as well as ensuring consistency in processes, systems and reporting
• The role also ensures efficient and consistent operation of all facility activities to meet contractual obligations with respect to the property portfolio of the Client throughout the region, achieving the Client\'s regional outsourcing objectives of cost savings, consistency and risk management

Duties & Responsibilities:Leadership

• Establishes the vision and strategy of the account plans and ensuring the client receives exceptional delivery
• Understand the client\'s key business drivers, focus the team to ensure those priorities are aligned with our deliverables
• Ensures the account team is high performing
• Hire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; provide recognition

Client/Stakeholder Management

• Serves as regional single point of contact for JLL\'s service delivery and escalation point
• Accountable for the service delivery to meet contractual obligations of JLL
• Manage relationships with key stakeholders in the Client\'s organization
• Develop and implement business plan which meets the Client\'s outsourcing and JLL\'s objectives for the account

Financial Management

• Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.
• Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors targets.
• Meet the agreed growth targets for the account.
• Look for opportunities to cross-sell services.
• Responsible for collection of fees from client and tracking of outstanding payments.

Contract Management

• Ensure adherence to the contract
• Responsible for the achievement of key performance indicators, service levels and other measures as contracted
• Implement and manage the change control process
• Manage the governance process for the account

Operations

• Responsible for direct management of all resources involved in the delivery of services. e.g. recruitment, performance assessment etc.
• Actively manage the professional development of all direct reports
• Prepare and implement a Succession Plan for the account
• Responsible for the implementation of technology systems to support service delivery, and ensure the required reporting from the systems
• Develop and implement standard operating procedures and processes for the account
• Develop, implement and manage all regional initiatives and programs for the account
• Drive client specific initiatives such as savings targets, benchmarking and best practices
• Drive regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.
• Prepare monthly and any instructed reporting to the satisfaction of the Client

Employee Specifications:

• Minimum 10 years\' experience in Facilities Account Management
• Tertiary qualifications in Facilities Management / Property or Building Management
• Has handled complex account structures, either running multiple teams, across multiple locations and countries
• Has experience in handling client and/or Firm sensitivities\' knowing when to escalate with urgency, or how to de-escalate certain risks
• Has demonstrated experience in balancing the interests of the client with those of the Firm
• Has experience in translating client needs into existing or new business growth
• Has handled a P&L

Personal Characteristics:

• Demonstrated superior client relationship skills - able to interact and interact face to face with external clients
• Demonstrated superior people management skills - ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
• Strong communicator - good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
• Flexible - able to adapt and effectively deal with rapidly changing, stressful situations
• Proven ability to initiate and follow through with improvement initiatives
• Able to work independently and be a team player

Sound like you? To apply, you need to be:Competent and goal-drivenDo you have four to six years\xe2\x80\x99 experience in a commercial / tenancy-based office facilities environment or other related fields? If so, you will be a perfect fit for the role. Likewise, an experience in managing commercial contracts and budgets may just help you land this job. You\xe2\x80\x99ll also need to be a goal-oriented individual who\xe2\x80\x99s an ace in health and safety requirements, vendor management and facilities technical systems management.Organised and analyticalWe\xe2\x80\x99re looking for a self-motivated and quick-thinking assistant facilities manager who can solve problems using quantitative methods and holistic approaches. Likewise, we\xe2\x80\x99re on the lookout for well-organised leaders who plan tasks in advance and constantly stay ahead of deadlines.Engaging and professionalA passion for excellence is what makes a great assistant facilities manager. We\xe2\x80\x99ll need someone who can do more than the bare minimum to meet our clients\xe2\x80\x99 expectations. In this role, you\xe2\x80\x99ll also be working with different kinds of people, so you\xe2\x80\x99ll need to be an expert in handling them professionally. Likewise, you\xe2\x80\x99ll need to effectively manage, train and inspire the team to always do better. You\xe2\x80\x99ll also need to take the time to listen to your people to create better work impact.What you can expect from usAt JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!Location:On-site \xe2\x80\x93SingaporeIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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