Job Description

Position Overview
The Assistant Manager is responsible for the management of Cassia in accordance with the hotel\'s operating procedures. Together with the F&B Supervisors, the individual is also responsible for the compliance towards service, food hygiene, safety and other standards.The Role
A. Leadership of the Outlet * Attend departmental meetings, line-ups and other training as scheduled

• Be aware of clientele mix, seasonal periods and festivities and make recommendation to management for competitive analysis and budgeting purposes
• Ensure that staff are adequately trained to carry out their respective tasks in a professional manner

B. Maintain Guest Experience * Provide guest with an enjoyable and expertly served dining experience

• Maintain complete knowledge of hotel layout, room capacity, hours of operation for other outlets, proper in-room set-up and maintain the grooming standards of the hotel
• Check in with guests to assess guests\' satisfaction levels for guest experience improvement
• Analyze guests\' feedback to ascertain guest service delivery gaps
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Handle guest complaints following the instant pacification procedure and ensuring guest satisfaction

C. Maintain Hygiene, Safety and Standards * Review findings from the audits conducted by the F&B Supervisor in relation to the hygiene, waste management Standard Operating Procedures (SOPs), Workplace Safety and Health (WSH) policies and procedures etc

• Identify operational challenges and deficiencies and work with relevant parties to formulate necessary action plans to improve operational efficiencies

Talent Profile * Minimum 3 years of relevant experience in service industry

• Possess a good command of the English and the ability to communicate with guests and internal stakeholders clearly and pleasantly
• Possess food hygiene certification

Capella Hotels & Resorts