Assistant Manager
Cebu City, Philippines
Job Description
Assistant Manager - CSR - Salary - 40k
Qualification.
- .College Grad.
- At Least 1 Year -2 Years related work experience .
The primary role is to meet the service level agreement of the process by coaching the CSRs/Associates to meet their monthly goals. They develop and mentor their direct reports to expand their capabilities and reach their full potential. They work with a team of Assistant Managers and Support staff to maintain effective team working relationships hence ensuring high level of engagement and morale in their respective teams.
- The Assistant Manager is responsible for management of CSRs including the organization and development of high performing teams
- Monitor process performance and ensure SLAs are being measured accurately
- Analyze and interpret data
- Coaching with frontline staff to address concerns and guide performance towards goal
- Works closely with managers ensuring consistency in client management interventions
- Facilitate effective interface among team members, as well as across teams and departments
- Responsible for day to day implementation of policies and procedures
- Accountable for meeting the financial, operational and quality objective unit
- Rotational shift
- Whatsapp/Viber Number:
- How many years of experience do you have in a BPO setting?
- The salary budget is 40k, are you okay with this?
- Bachelor's (Required)
- Customer Service: 3 years (Required)
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Job Detail
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Job IdJD1030859
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCebu City, Philippines
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EducationNot mentioned