Job Description

DUTIES AND RESPONSIBILITIES:

• To assist the Restaurant and Bar Manager to manage both the All-day Dining Restaurant and Bar outlets.
• Assign responsibilities to subordinates and check on their turnout.
• Manage and assist subordinates during busy periods in service.
• Demonstrate thorough knowledge on products, menus, beverages and equipment.
• Liaise with Kitchen and Bar on daily operations.
• Check on all the daily reports.
• Attend all F&B meetings and daily Hotel operations meeting when require.
• Conduct F&B briefings to staff.
• Demonstrate understanding of and adherence to the Hotel\xe2\x80\x99s regulations outlined in the employee\xe2\x80\x99s handbook.
• Anticipate the volume of business, taking into consideration the occupancy of the Hotel, the holidays, the weather, the activities in the Hotel, and the community in general.
• Prepare and submit the weekly roster of the week.
• Forecasting on weekly casual labour roster when require.
• Monitor the quality and quantity of all food and beverage items served.
• Check all employees regularly for cleanliness, appearance, and ensure they take pride in their uniform.
• Enforce courtesy and efficiency.
• Conduct daily checks and work with the Head Chef to ensure that the food or display of F&B items is done attractively. eg: Coffee Break etc.
• Be foremost driven in theme coffee breaks and cocktails in terms of ideas and competition in market
• Ensure that all employees in direct contact with guests have good product knowledge.
• Demonstrate complete knowledge of local liquor and food service laws.
• Regularly inspect equipment and ensure that they are well-maintained and in good working order.
• Analyze monthly P&L statements to ascertain that all costs are in line.
• Keep the Western Restaurant & Bar Manager informed on all items of interest.
• Maintain good communication with all other Hotel departments.
• Create a sound and strong working relationship with all staff and help them to develop to their maximum potential.
• Enquire guests\xe2\x80\x99 satisfaction and handle guests\xe2\x80\x99 complaints to establish good guest relations.
• Ensure that all newly hired employees are properly screened and that they receive the Hotel\xe2\x80\x99s orientation program, are instructed in all F&B service procedures, and are informed of the rules and regulations.
• Co-ordinate all training programs for the staff and identify all training needs.

Requirements

• Minimum Secondary Education.
• Good communication and interpersonal skills
• Teamwork spirit display to ensure service standards are met.
• Good Service Orientation
• Attentive and meticulous
• Able to work under pressure to serve customers quickly and efficiently.
• Capable of working well with kitchen staff and ensure customer\xe2\x80\x99s requests are met.
• Ability to perform duties including weekends, and public holidays
• Good knowledge in Beverage

Interested applicants, please email to Shirlene.teo@accor.com

**We regret to inform that only shortlisted candidates would be notified. **