Assistant Manager, It

Ang Mo Kio, Singapore, Singapore

Job Description


Responsibilities

  • Assistant Manager is responsible for the following functions:
  • Managing and troubleshooting Exchange Infra including but not limited to O365, Intune, certificate, Sharepoint online, Trendmicro IMSVA.
  • Effectively providing day-to-day Microsoft on-prem Exchange, O365, SMTP email operational support to internal customers covering all Servers and Mail Relays.
  • Providing cross-over with other team members as appropriate to deliver a consistent support function.
  • Provide technical support on major projects undertaken
  • Involvement in implementation discussions working with non-technical stakeholders.
  • Identifying and driving opportunities to improve automation for the company; scoping and creating automation for deployment, management, and visibility of our services.
  • Vendor engagement for troubleshooting.
  • Daily monitoring and acting on alerts.
  • Provide second level end user support/managing ticket queue.
  • Creating and maintaining documentation to include Standard Operating Procedures (SOPs), Configuration Documentation, & Policy Documentation.
  • Provide support to audit, hardening requirement and resolve any vulnerabilities.
  • Conduct regular upgrade and security patching of the servers, appliance and equipment
  • Mentoring junior IT and helpdesk personnel.
Requirements
  • Degree in Computer Science, Information Technology Management, Computer Engineering or equivalent qualifications.
  • Good working knowledge of Exchange 2016 and O365
  • Good working knowledge of MDM Intune, Sharepoint online.
  • Experience with working directly with vendors on new features and roadmaps.
  • Experience with security hardening of the Windows Server operating system, as well as Exchange to meet security compliance requirements
  • Ability to identify / prioritize tasks and work independently without micromanagement.
  • Excellent written and interpersonal communication and documentation skills.

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Job Detail

  • Job Id
    JD1352188
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Ang Mo Kio, Singapore, Singapore
  • Education
    Not mentioned