Job Description

Responsibilities

Assistant Manager is responsible for the following functions:

• Managing and troubleshooting Exchange Infra including but not limited to O365, Intune, certificate, Sharepoint online, Trendmicro IMSVA
• Effectively providing day-to-day Microsoft on-prem Exchange, O365, SMTP email operational support to internal customers covering all Servers and Mail Relays
• Providing cross-over with other team members as appropriate to deliver a consistent support function
• Provide technical support on major projects undertaken
• Involvement in implementation discussions working with non-technical stakeholders
• Identifying and driving opportunities to improve automation for the company; scoping and creating automation for deployment, management, and visibility of our services
• Vendor engagement for troubleshooting
• Daily monitoring and acting on alerts
• Provide second level end user support/managing ticket queue
• Creating and maintaining documentation to include Standard Operating Procedures (SOPs), Configuration Documentation, & Policy Documentation
• Provide support to audit, hardening requirement and resolve any vulnerabilities
• Conduct regular upgrade and security patching of the servers, appliance and equipment
• Mentoring junior IT and helpdesk personnel

• Degree in Computer Science, Information Technology Management, Computer Engineering or equivalent qualifications
• Good working knowledge of Exchange 2016 and O365
• Good working knowledge of MDM Intune, Sharepoint online
• Experience with working directly with vendors on new features and roadmaps
• Experience with security hardening of the Windows Server operating system, as well as Exchange to meet security compliance requirements
• Ability to identify / prioritize tasks and work independently without micromanagement
• Excellent written and interpersonal communication and documentation skills

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