Job Description

Assistant Manager - Solution Designer

We are looking for an experienced Assistant Manager - Solution Designer to join our team! As an Assistant Manager - Solution Designer, you will be designing business specific solutions, leveraging the standard services provides by the TAF Partners.

Job Requirements and Qualifications:

• Diploma in IT management or a related field and/or the equivalent combination of education and experience.
• Minimum of 5 years of experience in IT Infrastructure and services
• 5 years or more end-user IT support experience and IT system processes
• Experience in setting up IT infrastructure and application
• Experience liaising with Infrastructure vendors and services
• Highly motivated and able to work in a team, good team work spirit
• Self-directed with good written, verbal communication and training skills
• Good budget planning and organizational skills
• General supervisory/management skills
• Independent and a self-motivator
• Project management skills
• Strong attention to details and technicalities
• Knowledge of Mercedes Benz tools/platforms
• Good interpersonal and multi-tasking skills

Job Roles and Responsibilities:

• Serve business demands of functional areas by designing specific solutions based on standard services from TAF Partner platform and own solutions design as exceptional cases.
• Support the CIO and Business Partner Manager in consulting business customer and ITx in technical questions regarding existing/non-existing services within the TAF Partner services portfolio.
• Steering and Account management for TAF Partner and other 3rd parties.
• Orchestrate/manage the use and consumption of TAF Partner standard services and other IT service, including administrative tasks as invoicing process lifecycle.
• Supervise implementation process from technical perspective and ensure integrated solutions that satisfy business specific needs on the operational level, facility management, etc.)
• Empowering the TAF Partner Service Managers, Service Desk and onsite support Teams.
• Act as interface to Technology Domain & Innovation Architects and Portfolio Management to develop and maintain the service catalogue.
• Maintain regulation and compliance issues in the Singapore as a market.
• Resolving tickets, especially for user management related and Service Desk/Onsite support.
• Providing transparency to upper management for local, central and regional on technical activities and providing further inputs to continuous service improvement plans to ensure TAF Partner service effectiveness.
• Steering and safeguarding the transition and migration from the Current Model of Operation to the Future Model of Operation and technical review and validation of the migration concepts (including Runbooks).
• Technical TAF Partner calls and workshops.