Assistant Manager
Job Description
Broad outline of the Role
Support Top TATA Customers for their critical sites and during business impact.
Purpose - Broad objective of the role
Customer incident and escalation management. Hosting bridge calls during P1 incidents.
Coordinate with customer and internal teams such as access, l2 and SMEs for early resolution.
Perform basic checks and troubleshooting on router/switches and coordinating with onsite contact for connectivity checks.
RFO and RCA for the cases managed by Incident Management.
Will be assigned customer accounts to support and engage in customer review on weekly/ monthly basis.
Minimum qualification & experience
Degree / Diploma preferably BTECH.
Experience in incident Management
Networking skills. CCNA / SDWAN
Knowledge / Skills Communication Skills
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Job Detail
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Job IdJD1155575
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned