Job Description

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The Assistant Operations Manager (AOM) is responsible for managing and exceeding the operational performance of the NDD PUDO unit ("Next Day Delivery"). In order to achieve this objective, the OM shall lead the team assigned to him/her, ensuring that collection and deliveries from the PUDO (POP-station, Parcel Santa) points are performed in a timely basis.

Specific Accountabilities:,

Lead the PUDO and to achieve the key performance indicators set by the management, including staff performance and network capacity performance.

Staff management of 20 parcel ambassadors in the first mile unit. Managing a capacity of 20k parcels daily BAU, ramping up to 30k parcels during peak.

Managing a NDD SLA of D+1 at 98%

Managing a team of supervisors in their daily operational leadership

Lead and manage operations improvement, in addition to constant review and streamlining of processes

Develop, implement and ensure compliance to standard operation procedures which impacts operational efficiency, SLAs as well as customer experience

Oversee customer satisfaction and CRM of the first mile team, responsible for the quick and conclusive resolution of feedback received. In addition, to develop preventative actions to prevent recurrence

Be present at key customer meetings to review new requirements or projects, operational SLA and processes, and to manage operational matters which further generates increased volume distribution to SingPost

Ensure that all collection and delivery operations under his/her care is performed in a safe and secure manner in accordance to the operational safety standards, as well as the workplace health and safety guidelines

Supervise, motivate, guide and conduct review of staff under his charge.

Ensure the effective utilization and the deployment of vehicle fleet, including goods vans, 10ft, 14ft and 24ft trucks.

Be responsible for the overall administration of the unit, ensuring that any claims, incentives, payments, billing, reports are filled and processed in a timely manner.

Plans and ensure sufficient inventories, logistics and support for the unit to complete their duties.

SPP Ops Planning:

Specific Accountabilities:

Supports the senior officers in SPPs by providing insights and recommendations built by historical data or simulation modelling

Maintains data collation and regular reviews of the data, providing insights, intelligence and change to the operational landscapes. Creates reports and visualization tools to illustrate the data

Perform analytical studies of the SPP network, proposing optimization or maximization of the resources, recasting or remodelling of the networks, leading to higher cost efficiencies and capacity management

Leads monthly forecasting exercise, driving the pre-emptive planning of resources in order to achieve SLAs

Work cohesively with stakeholders to evaluate strengths, weaknesses, and risk analysis for existing delivery strategies, and develop new ideas/recommendations to provide better routing/cluster coverage and manpower/vehicles to upkeep SLAs for NDD FM & LM, PSD and PUDO to achieve cost effectiveness

Additional Information

Career Level

Junior Executive

Qualification

Diploma, Advanced/Higher/Graduate Diploma

Job Type

Contract

Job Specializations

,

Company Overview

As Singapore's designated postal operator, Singapore Post (SingPost) provides mail services to homes and businesses throughout the country, besides pioneering e-commerce and logistics solutions across the Asia Pacific region and beyond. SingPost's diversified offering includes retail, storage, financial services and integrated business services in addition to its traditional postal activities, and the company now operates in 19 markets with over 7500 employees around the world.

The origins of SingPost can be traced back to 1819, when a single mail office was established to serve the newly-founded British trading post of Singapore. Demand for postal services soon began to grow, and the 'Post Office' was officially established as a government department in 1858. To learn more about SingPost's heritage, please visit https://160.singpost.com/. Today SingPost is listed on the SGX-ST, with its largest shareholders being Singapore Telecommunications Limited (21.8%) and Alibaba Group Holding Limited (14.5%).

Being Singapore's designated Public Postal Licensee (PPL), a position that was renewed in 2017, SingPost is responsible for managing the country's 57 post offices, 743 street posting boxes and 11,050 POPStation lockers across 156 locations, as well as issuing stamps, maintaining the national postal code system, processing and delivering average 3 million mail items daily.

SingPost takes a proactive approach to diversifying its operations, while also ensuring that its various subsidiaries and services are seamlessly integrated. In addition to SingPost's eCommerce business, an ecommerce enabler that provides brands and retailers with integrated ecommerce solutions, SingPost offers logistics and fulfilment services to businesses through Quantium Solutions across the Asia Pacific region. Another business, Speedpost provides international shipping to more than 200 destinations across the globe and courier services within Singapore, while CouriersPlease delivers parcels throughout Australia, and Famous Holdings offers international freight consolidation and forwarding. Lock+Store offers self-storage solutions in Singapore, Hong Kong and Malaysia. Together, these end-to-end solutions result in a unified organisation with a firm foothold in a wide range of strategic markets, and a shared vision to become a global leader in both communications and e-commerce logistics.

SingPost has received international recognition for the quality of its operations, including awards for customer care, investor relations, digital innovation and e-commerce. Innovative and forward-thinking, SingPost has successfully developed a globally competitive postal and logistics infrastructure which is perfectly positioned to keep pace with Singapore's ambitious plans for the future.

Additional Company Information

Registration No.

199201623M

Company Size

2001 - 5000 Employees

Average Processing Time

11 days

Industry

Transportation / Logistics

Benefits & Others

Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexible benefits