Job Description

[What the role is]

The Travel Agents & Tourist Guides (TATG) Division is seeking a dynamic, passionate and self-driven individual to be part of STB\'s centralized Compliance and Enforcement (C&E) team that oversees stakeholders in Singapore\'s tourism ecosystem on regulatory matters. This includes travel agents, tourist guides, hotels, cruise, etc. The officer will be required to handle feedback from members of public and stakeholders, develop operational plans and enforcement initiatives to educate and maintain industry compliance.

[What you will be working on]

As a member of the C&E team, you will develop and execute new strategies for proactive efforts to ensure industry compliance. You will be well-versed with the various Acts and Regulations under STB and the corresponding frameworks. You will have the opportunity to plan and operationalize industry checks to ensure compliance with legislation and licensing conditions by STB licensees. You will be introduced to data analytics and statistics to identify lapses and opportunities in the industry, and develop resource efficient initiatives.

You will have the opportunity to work closely with other government agencies and organizations in the private sector as part of joint operations and investigative work. You will be conducting investigations against entities and/or individuals on non-compliance, unlicensed operations and complaint cases relating to travel agents, tourist guides and hotel licensing.

As part of the investigative aspect of the work, you will conduct investigations, prepare investigation reports to recommend enforcement action to be taken on offenders and assist Legal / Attorney-General\xe2\x80\x99s Chambers in prosecution process.

You will also be involved in conducting regular reviews of internal regulatory frameworks and SOPs to ensure that compliance and enforcement operations continue to meet policy intent and remain relevant to the tourism landscape. This will allow for cross department/divisional collaborations as you better familiarize yourself within the organization.

[What we are looking for]

• At least 3 years of working experience in the areas of compliance and enforcement
• Familiar with legislation, Penal Code, Criminal Procedure Code and other related legislations.
• Enjoy challenges and problem solving
• Resourceful in obtaining information, data and ground sentiments
• Ability to interpret financial statements - to review the financial documents

Application Status: Shortlisted candidates will be contacted within 2 weeks from the closing date of this job posting. We regret to inform that only shortlisted candidates will be notified.

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