Job Description

Job Purpose

You are required to provide administrative support for all individual product lines in New Business Underwriting (NBU).

The Job

• Working effectively with team members and various internal departments, ensuring the service standards including TRTs and level of accuracy of the daily transactions processed are met
• Register, verify and update amendments of new business applications
• Assist team lead to guide the admin staff, monitor case status in DotSphere imaging and core systems
• Service counter enquiry
• Attend emails from intermediaries, external and internal customers, on enquiries and outstanding requirements/ actions related to policy issuance
• Handle and resolve feedback/ issue on cases raised by the reps
• Provide critical liaison and build strong business relationship between NBU and distribution channels
• Prepare and follow up on medical report, clarification on medical examination result and process
• medical billing
• Handle payment processing (force-billing, credit card IPP/APP, dishonored cheque, maturity rollover)
• Identify process gaps and manage process improvement within the NBU administration team
• Manage changes and enforce governance through providing overall guidance to staff on business deliverables; including managing staff resources, managing internal work-streams interdependencies
• Perform any other ad-hoc duties as assigned
• Ensure all team KPIs are achieved
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Qualifications

Our Requirements

• Diploma or Degree with at least 4 years of insurance related experience or in an administrative capacity
• Team player and ability to work under pressure
• Good interpersonal, problem solving and communication skills
• High level of integrity, take accountability of work and good attitude over teamwork
• Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people\xe2\x80\x99s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Great Eastern