Job Description

Whether you\'re in a big city or a cosy enclave, where there is a PARKROYAL hotel, resort or serviced suite, there is a celebration of people. At PARKROYAL, we believe in doing our best to create the best stays for you. Reflecting the spirit and individuality of their locations, our properties serve as your connection to authentic local experiences. From our committed associates to our human-centric design, we\'re always dedicated to being a trusted hospitality provider that\'s modern and supportive. We connect our guests to the very best local experience around the world. At the heart of that brand promise are our PARKROYAL people. Come join us and be part of the dynamic PARKROYAL on Kitchener Road Singapore team.

For more information, please visit parkroyalhotels.com/Kitchener.

The Role

Position Summary Statement

To assist the Restaurant Manager in maintaining the overall efficiency of the assigned F&B outlet, ensure that standards are being met and to maximize the profitability of operations.

Job Responsibilities

• To plan, schedule and supervise service at the outlet, accordingly to the service standards and hotel\'s policies and procedures.
• To assist the Restaurant Manager in the profitability of the restaurant operation and submit operation report to the Director of Food & Beverage, highlighting business trends and general information from the outlet.
• To ensure all employees are trained according to the established standards and conduct on-the-job training for all new employees and monthly training for their individual outlet\'s employees.
• To ensure a high standard in the grooming of the employees.
• To provide information or instructions on new activities/promotions as well as guest feedback to employees during roll-call.
• To ensure all food & beverages sold is properly accounted for at established prices and be on alert for irregularities in the handling of money by employees.
• To provide feedback/recommendations on staff schedule, attendance, timeliness, complaints and innovations or any exceptional occurrences to the Restaurant Manager / Director of Food & Beverage.
• To ensure reservations are properly taken and tables assigned such that it will not overload individual station of the outlet while still respecting the wishes of the guests.
• To be authorized to replace any unsatisfactory food and beverage or to waive payment (to recover service) in the absence of the Restaurant Manager. In case of heavy complaints, to refer to the Director of Food & Beverage.
• To constantly seek to improve the service standard quality of the outlet.
• To control operating and ordering cost expenses.
• To ensure safety and hygiene practices in line.
• To build and maintain customer relationship and internal team relationship.
• To assist the restaurant Manager to achieve the performance targets (revenue and profitability) of the outlet
• To achieve a high level of service quality which meets the demands and expectations of all hotel guests and internal customers
• To drive customer satisfaction indicator to meet targeted score set by company.
• To ensure the outlet is efficiently manned.
• To ensure all staff are properly trained for the tasks they are performing and that staff are developed to their fullest potential.
• To assist the Restaurant Manager in staff retention in the outlet and take appropriate measures in furtherance of staff stability.
• To ensure proper handling of equipment and breakage are kept to a minimum in the outlet.
• To ensure the outlet is kept neat, clean and in functionally good conditions at all times and paying particular attention that the outlet poses no safety threats to customers.
• To assist the Restaurant Manager in promotional activities that will build up market shares.
• To assist the Restaurant Manager in promoting the hotel as one of the preferred choice of customers for food and beverage.

• Minimally a Diploma / Certificate in Hospitality Management (Food & Beverage)
• Minimum 4 to 5 years\' experience in Chinese Restaurant
• Exposure to Food & Beverage outlet would be an advantage
• Well versed in English and Mandarin, in order to communicate with Mandarin-speaking stakeholders
• Good time management skills
• Cheerful, positive, and committed individual

Pan Pacific Hotels Group