Assistant Team Lead

Singapore, Singapore

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Responsibilities

Provide excellent customer service
Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
Support on desktops, notebooks, printers, scanners hardware components.
Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 7/10 OS or any bank standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
Installation of bank access and in-house applications.
Provides support for queries, escalation, problem determination, resolution and MAC - move, add and change.
Printer Maintenance.
Take on and resolve complex calls or tasks the other engineers could not resolve.
Responsible to lead the team effectively and able to work independently.
Responsible to provide excellent support and timely service.
Experience with iMac/Macbook will be an added advantage.

Skill set: * Hardware Skill - Desktop, Laptop, Printer and Scanner * Windows OS (Must know Windows 7/10)

Requirements

At least a Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma.
Good attitude.
Strong problem-solving skills.
Excellent client-facing skills.
Professional presence and excellent communication skills.
Min. 1 year of relevant working experience.

Shortlisted candidates will be offered a 1 Year Agency contract employment.

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