Associate, Customer Insights

Singapore, Singapore

Job Description


Be a Part of Something BIG!

You will be responsible for tracking and deriving insights for sales operations performance, with a focus on both weekly and monthly intervals, as well as offering support for insights. Additionally, the creation and improvement of dashboards are part of this process.

Make an Impact by:

  • Sales Operations Performance Tracking & InsightsContribute towards an effective care and sales organization using data analytics and visualizations
Provide business/operations leaders with timely and actionable insights into their performance on a regular basis
Support reporting for major events such as phone launches, roadshows etc
Support requests for Product Analysis Studies to measure effectiveness of campaigns, success of product launches * Weekly & Monthly Tracking / Insights SupportSupport business heads for weekly sales cadence sessions by providing key insights into performance such as sales demand drivers, sales metrics (e.g. transaction volumes, conversion rates, sales forecasting)
  • Dashboard Creation/EnhancementsCreate / enhance data visualization dashboards using Tableau / PowerBI
Data wrangling using SQL/Python on large and complex datasets * Process Improvement / Digitalization / Cost Optimisation / Revenue Enhancement
  • Support stakeholders in efforts for process improvement / digitalization / cost optimisation / revenue enhancement through data analytics
  • Size project addressable base using past trends and forecast future demand
  • Perform data analysis on pre- and post- project impact
  • Collaborate with cross-functional teams e.g. EDW teams, operations teams to meet business requirements
Skills for Success
  • Diploma/ Degree in IT/Business Management
  • 1-3 years in reports preparation / data analysis
  • Technical Skills - At least two of the following:Advanced proficiency in Excel, Powerpoint
Proficiency in Microsoft Power Platform tools e.g. Power Automate
Basic SQL programming
Basic data visualization skills (Tableau/Power BI or equivalent tool) * Non-technical skills:Attention to details

Ability to communicate clearly and effectively
Strong analytical, problem-solving, and critical thinking skills

Rewards that Go Beyond
  • Hybrid work arrangements
  • Full suite of health and wellness benefits
  • Ongoing training and development programs
  • Internal mobility opportunities
Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated. -

Additional Information

Career Level

Not Specified

Qualification

Not Specified

Job Type

Full-Time

Job Specializations

,

Company Overview

The Singtel Group is Asia\'s leading communications group. We provide a diverse range of services including fixed, mobile, data, internet, TV and infocomms technology (ICT) as well as digital solutions.

Our main operations are in Singapore and Australia. Headquartered in Singapore, Singtel has more than 130 years of operating experience and has played a pivotal role in the country\'s development as a major communications hub. Today, we continue to lead and shape the local consumer and enterprise market. Our Australian arm, Optus is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are a major communications player in Asia and Africa through our strategic investments in five regional mobile operators, namely Telkomsel (Indonesia), Globe Telecom (the Philippines), Advanced Info Service (Thailand) and PBTL (Bangladesh). The Group also has investments in Bharti Airtel (India), which has significant presence in Bangladesh, Sri Lanka and Africa.

We are a long term strategic investor and work closely with our associates to grow the business by leveraging our scale in networks, customer reach and extensive operational experience. The Group serves over 500 million mobile customers around the world. Singtel is the largest listed company on the Singapore Exchange by market capitalisation. We are also listed on the Australian Securities Exchange following our acquisition of Optus in August 2001. To serve the needs of multinational corporations, Singtel has a vast network of offices in countries and territories throughout Asia Pacific, in Europe and the USA, while Optus has a network of offices around Australia. The Group employs more than 22,000 staff worldwide.

Additional Company Information

Registration No.

199201624D

Company Size

More than 5000 Employees

Average Processing Time

21 days

Industry

Telecommunication

Benefits & Others

Medical, Sports (e.g. Gym), Business (e.g. Shirts), Family-friendly policies, SingTel Recreation Club, Work-life coaching

Singapore Post

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Job Detail

  • Job Id
    JD1372573
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned