Associate, Customer Insights

Singapore, Singapore

Job Description


Singapore, Singapore

Company: Singtel Group

Be a Part of Something BIG!

You will be responsible for tracking and deriving insights for sales operations performance, with a focus on both weekly and monthly intervals, as well as offering support for insights. Additionally, the creation and improvement of dashboards are part of this process.

Make an Impact by:

  • Sales Operations Performance Tracking & Insights
  • Contribute towards an effective care and sales organization using data analytics and visualizations
  • Provide business/operations leaders with timely and actionable insights into their performance on a regular basis
  • Support reporting for major events such as phone launches, roadshows etc
  • Support requests for Product Analysis Studies to measure effectiveness of campaigns, success of product launches
  • Weekly & Monthly Tracking / Insights Support
  • Support business heads for weekly sales cadence sessions by providing key insights into performance such as sales demand drivers, sales metrics (e.g. transaction volumes, conversion rates, sales forecasting)
  • Dashboard Creation/Enhancements
  • Create / enhance data visualization dashboards using Tableau / PowerBI
  • Data wrangling using SQL/Python on large and complex datasets
  • Process Improvement / Digitalization / Cost Optimisation / Revenue Enhancement
  • Support stakeholders in efforts for process improvement / digitalization / cost optimisation / revenue enhancement through data analytics
  • Size project addressable base using past trends and forecast future demand
  • Perform data analysis on pre- and post- project impact
  • Collaborate with cross-functional teams e.g. EDW teams, operations teams to meet business requirements
Skills for Success
  • Diploma/ Degree in IT/Business Management
  • 1-3 years in reports preparation / data analysis
  • Technical Skills - At least two of the following:
  • Advanced proficiency in Excel, Powerpoint
  • Proficiency in Microsoft Power Platform tools e.g. Power Automate
  • Basic SQL programming
  • Basic data visualization skills (Tableau/Power BI or equivalent tool)
  • Non-technical skills:
  • Attention to details
  • Ability to communicate clearly and effectively
  • Strong analytical, problem-solving, and critical thinking skills
Rewards that Go Beyond
  • Hybrid work arrangements
  • Full suite of health and wellness benefits
  • Ongoing training and development programs
  • Internal mobility opportunities
Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel

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Job Detail

  • Job Id
    JD1372808
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned