Job Description

Job : Operations
Primary Location : Asia-Singapore-Singapore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 18/Apr/2023, 2:08:17 AM
Unposting Date : 02/May/2023, 5:59:00 PM


Role Responsibilities

• Responsible to drive priorities on superior client experience on areas related to Client Onboarding platforms, account opening framework for Business Banking segment.
• Play a pivotal role in developing a holistic program (together with relevant Global Functions and Design, Control and Governance team) that targets a robust Client Onboarding processes, systems and people capabilities on sustainable basis in delighting clients and achieving an improved and acceptable risk standards for Business Banking Clients across all markets.
• Be the interface for Client Onboarding teams in countries for execution in compliance with regulations and the bank\xe2\x80\x99s internal procedures.
• Ensuring the countries have instituted processes to manage and govern client onboarding process, systems and people capabilities.
• Responsible to ensure that key stakeholders and governance forums are kept up to date on key issues and resolution plans and overall progress on initiatives.
• Responsible for the rollout of Operational Risk Framework related to end-to-end Client Onboarding Operations and actions on issues arising.
• Support countries on issues and risk resolutions arising from Client Onboarding activities, audits, risk reviews etc.
• Raise the bar through continuous improvements by innovation and migration of best practices across the countries.
• Facilitates communication and information sharing across teams and stakeholders to ensure alignment across stakeholder groups.

Strategy

• Act as a service partner, work together with Relationship Managers (RM\xe2\x80\x99s), Product Sales, Operations and other key internal stakeholders to digitize client onboarding and identify opportunities to improve overall service for the clients.
• Ensure uniform approach towards implementation of Global Target Operating Model and adherence to DOIs.
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate.

Business

• Provide quality support and advice to Relationship Managers (RM\xe2\x80\x99s) on all client onboarding documentation related matters, including the origination of documentation for customers where required.
• To deliver excellent service and advice to Business banking clients in all interactions for their account activation pre-transactional enquiries/setup, trainings and other onboarding related issues.

Processes

• Perform end-to-end orchestration across all processes and services for client onboarding.
• Engage clients throughout process, ensuring seamless delivery and client experience.
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
• Adheres to first time-right principles.
• Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
• Undertake ad-hoc duties and when delegated by Line Manager.
• Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems.
• Escalate or enforce compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.

People & Talent

• Provide effective orientation /guidance to RMs on the bank\xe2\x80\x99s policies/procedures/processes related to Client Onboarding to ensure their successful assimilation into the team and the bank.
• Develop and implement a personal learning plan with team manager, to attain necessary competencies.
• Successfully complete milestones as laid out in implemented personal learning plan.

Risk Management

• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit.
• Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager.
• Ensure a clear and uniform approach towards implementation of the global operating model and adherence to DOIs.
• Report any deviation (if any) to appropriate authorities and obtain proper dispensations.
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework.

Governance

• Ensure strong due diligence and data confidentiality.
• Ensure compliance with the internal and external policies, regulatory and statutory requirements.
• Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
• Highlight significant issues/errors to team leader.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Valued Behaviours and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles. Financial Crime Prevention, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Country Business Banking Heads
• Country CDD Operations Head and other Specialists, Makers and Checkers
• Group and Country Financial Crime Compliance units
• Control Governance Managers and Specialists
• GBS Hub teams and In-country client onboarding teams
• Front Office (RMs)
• Business Operational Risk Manager
• Customer LifeCycle Management Operations (Trade and Cash Management)

Other Responsibilities

• Embedding Here for good and the Group\xe2\x80\x99s brand and valued behaviours in the Integrated Middle Office team.
• Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

• 6+ years of experience in Client Onboarding activities.
• Any Diploma / Graduate from a recognized university
• Excellent and strong knowledge in Client Onboarding / Processing functionality.
• Strong verbal and written communication skills to facilitate interactions with Internal and External stakeholders.
• Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience.

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• Operational
• Process Management
• Onboarding (CDD and Regulatory Onboarding)
• Enablement (Account Opening & Channels Activation)

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers